Self-service issues experienced by customers U.S.& worldwide 2018

If while using self-service you did not find the response you were looking for, what was the key issue?

by E. Mazareanu, last edited Mar 27, 2019
Self-service issues experienced by customers U.S.& worldwide 2018 This survey shows the self-service issues experienced by customers in the U.S. and worldwide in 2018. During the survey, 13 percent of respondents from the United States cited disorganized information as their key issue with self-service.
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If while using self-service you did not find the response you were looking for, what was the key issue?

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