This survey shows the self-service issues experienced by customers in the U.S. and worldwide in 2018. During the survey, 13 percent of respondents from the United States cited disorganized information as their key issue with self-service.
If while using self-service you did not find the response you were looking for, what was the key issue?
United States
Global average
Too much information to sort through
13%
16%
The information was disorganized with no ability to search
13%
18%
My issue was too complex
31%
22%
Not enough information available through self-service
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Microsoft. (March 14, 2019). If while using self-service you did not find the response you were looking for, what was the key issue? [Graph]. In Statista. Retrieved February 22, 2020, from https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If while using self-service you did not find the response you were looking for, what was the key issue?." Chart. March 14, 2019. Statista. Accessed February 22, 2020. https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. (2019). If while using self-service you did not find the response you were looking for, what was the key issue?. Statista. Statista Inc.. Accessed: February 22, 2020. https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If While Using Self-service You Did Not Find The Response You Were Looking For, What Was The Key Issue?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft, If while using self-service you did not find the response you were looking for, what was the key issue? Statista, https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/ (last visited February 22, 2020)
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