Expected response time for social media questions or complaints in U.S. & global 2018

What is your expected response time for social media questions or complaints?

Expected response time for social media questions or complaints in U.S. & global 2018 This survey shows the expected response time for social media questions or complaints in the United States and worldwide in 2018. During the survey, 31 percent of respondents from the United States, stated that they expect a response in 24 hours or less.
Show more

What is your expected response time for social media questions or complaints?

Loading statistic...
United StatesGlobal average
Immediately20%18%
Within an hour24%28%
Sometime that day31%37%
I don't expect a response25%17%
United StatesGlobal average
Immediately20%18%
Within an hour24%28%
Sometime that day31%37%
I don't expect a response25%17%
Download Settings Share
Download started
Please be patient - this may take a moment
This survey shows the expected response time for social media questions or complaints in the United States and worldwide in 2018. During the survey, 31 percent of respondents from the United States, stated that they expect a response in 24 hours or less.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Related Studies: Available to Download in PDF or PPTX Format
Customer service in the U.S.
Customer service in the U.S.

All Information
in one Presentation

Customer service in the U.S.

Everything On "Customer service in the U.S." in One Document: Edited and Divided into Handy Chapters. Including Detailed References.

Statista is a great source of knowledge, and pretty helpful to manage the daily work.
Christof Baron

Christof Baron
CEO, MindShare Germany

Statistics on "Customer service in the U.S."
  • Market overview
  • Communication channels
  • Customer satisfaction
  • Self-service
  • Digital trends
The most important statistics
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.