What is your expected response time for social media questions or complaints?

Expected response time for social media questions or complaints in U.S. & global 2017 This survey shows the expected response time for social media questions or complaints in the United States and worldwide in 2017. During the survey, 41 percent of respondents from the United States, stated that they expect a response in 24 hours or less.
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United StatesGlobal average
Less than an hour18%18%
24 hours or less41%48%
48 hours or less8%11%
I don't expect a response33%22%
United StatesGlobal average
Less than an hour18%18%
24 hours or less41%48%
48 hours or less8%11%
I don't expect a response33%22%
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Description Source More information
This survey shows the expected response time for social media questions or complaints in the United States and worldwide in 2017. During the survey, 41 percent of respondents from the United States, stated that they expect a response in 24 hours or less.
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Release date
August 2017
Region
Worldwide, United States
Survey time period
2017
Age group
18 years and older
Supplementary notes
Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

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