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Expected response time for social media questions or complaints in U.S. & global 2018

This survey shows the expected response time for social media questions or complaints in the United States and worldwide in 2018. During the survey, 31 percent of respondents from the United States, stated that they expect a response in 24 hours or less.

What is your expected response time for social media questions or complaints?

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Source

Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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