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Important aspects of a good customer service experience U.S.& worldwide 2018

Published by Statista Research Department, Jul 6, 2022
This statistic shows the share of customers in the U.S. and worldwide by important aspects of a good customer service experience in 2018. During the survey, 39 percent of respondents from the United States stated that a good customer service experience would be one with a knowledgeable representative.

What is the most important aspect of a good customer service experience?

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Source

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Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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Statistics on " Customer service in the U.S. "

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Statistics on Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

18

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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