This statistic shows the share of customers in the U.S. and worldwide by important aspects of a good customer service experience in 2018. During the survey, 39 percent of respondents from the United States stated that a good customer service experience would be one with a knowledgeable representative.
What is the most important aspect of a good customer service experience?
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Statistics on Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2020
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
18
- Customers by if they favor brands with a customer service portal U.S.& worldwide 2017
- Important aspects of a good customer service experience by age worldwide 2018
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Customers by share lost due to poor service experience U.S.& worldwide 2018
- Share of customers by poor customer service experiences by age worldwide 2018
- Share of customers by search engine usage to answer questions U.S.& worldwide 2017
- Customers by if they believe brands act on feedback provided U.S.& worldwide 2018
- Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- U.S. consumers' communication channels for simple inquiries 2012
- Reasons for using social media to get a customer service response 2012
- Customer service: customers' expectations when contacting a brand 2018
- Importance of customer experience when making purchase decisions worldwide 2018
- U.S. consumers' usage of social media to get a customer service response 2012
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Turnover of the dematerialization market in France 2007-2015
- Average number of employees at coin-op laundries in the U.S. 2018-2020
- U.S. household expenditure on legal fees 2007-2021
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Statistics
- Customers by if they favor brands with a customer service portal U.S.& worldwide 2017
- Important aspects of a good customer service experience by age worldwide 2018
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Customers by share lost due to poor service experience U.S.& worldwide 2018
- Share of customers by poor customer service experiences by age worldwide 2018
- Share of customers by search engine usage to answer questions U.S.& worldwide 2017
- Customers by if they believe brands act on feedback provided U.S.& worldwide 2018
- Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- U.S. consumers' communication channels for simple inquiries 2012
- Reasons for using social media to get a customer service response 2012
- Customer service: customers' expectations when contacting a brand 2018
- Importance of customer experience when making purchase decisions worldwide 2018
- U.S. consumers' usage of social media to get a customer service response 2012
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Turnover of the dematerialization market in France 2007-2015
- Average number of employees at coin-op laundries in the U.S. 2018-2020
- U.S. household expenditure on legal fees 2007-2021
Microsoft. (March 14, 2019). What is the most important aspect of a good customer service experience? [Graph]. In Statista. Retrieved March 25, 2023, from https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft. "What is the most important aspect of a good customer service experience?." Chart. March 14, 2019. Statista. Accessed March 25, 2023. https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft. (2019). What is the most important aspect of a good customer service experience?. Statista. Statista Inc.. Accessed: March 25, 2023. https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft. "What Is The Most Important Aspect of a Good Customer Service Experience?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft, What is the most important aspect of a good customer service experience? Statista, https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/ (last visited March 25, 2023)
What is the most important aspect of a good customer service experience? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/