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Issue resolution prior to contacting customer service in the U.S. by sector 2020

Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector

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Source

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Release date

2020

Region

United States

Survey time period

February 1 to 24, 2020

Number of respondents

700 respondents

Special properties

people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.

Supplementary notes

Survey method and age of respondents not provided by the source.

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Statistics on " Customer service in the U.S. "

Statistics on Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

20
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