Channels which provide the fastest resolution from customer service U.S. 2015-2017

Which of the following channels provides the fastest resolution from customer service?

by E. Mazareanu, last edited Aug 20, 2018
Channels which provide the fastest resolution from customer service U.S. 2015-2017 This statistic shows customers' opinions about communication channels which provide the fastest resolution from customer service from 2015 to 2017. During the survey in 2017, 51 percent of the respondents stated that the fastest resolution from customer service was via phone.
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Which of the following channels provides the fastest resolution from customer service?

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201520162017
Phone66%61%51%
Online chat15%18%23%
Web self-service3%3%5%
Text message2%2%4%
Mobile app self-service1%2%3%
201520162017
Phone66%61%51%
Online chat15%18%23%
Web self-service3%3%5%
Text message2%2%4%
Mobile app self-service1%2%3%
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by E. Mazareanu, last edited Aug 20, 2018
This statistic shows customers' opinions about communication channels which provide the fastest resolution from customer service from 2015 to 2017. During the survey in 2017, 51 percent of the respondents stated that the fastest resolution from customer service was via phone.
Show more
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