This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Do you expect a brand or organization to have an online self-service support portal?
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Chile: number of vending machine operators 2005-2015
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Number of vending machine operators in Canada by employment size 2020
- Number of vending machine operators in Canada by region 2020
- Number of vending machines in Spain 2010-2019
- Self-service cafeterias sales in Japan 2010-2020
- Share of self-serve meat case and full-service meat counter purchases in Canada 2016
- Number of self-service restaurants in the Netherlands 2011-2016
- Fresh non-dairy self-service products: price inflation France 2013-2016 by brand type
- Leading vending machine operators based on turnover in Spain in 2017
- Number of employees in cafeteria and other self-service sector in France 2010-2017
- Market share of main companies in vending industry in Spain 2010-2017
- Employees of self-service restaurants in Italy 2019, by month
- Number of vending operators in Spain 2010-2020
- Client actions performed in bank branch, by type of service in the UK, 2014
Microsoft. (March 14, 2019). Do you expect a brand or organization to have an online self-service support portal? [Graph]. In Statista. Retrieved June 29, 2022, from https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do you expect a brand or organization to have an online self-service support portal?." Chart. March 14, 2019. Statista. Accessed June 29, 2022. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. (2019). Do you expect a brand or organization to have an online self-service support portal?. Statista. Statista Inc.. Accessed: June 29, 2022. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do You Expect a Brand or Organization to Have An Online Self-service Support Portal?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft, Do you expect a brand or organization to have an online self-service support portal? Statista, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/ (last visited June 29, 2022)