Customers: opinion on self-service portal usage by brands U.S.& worldwide 2017

Do you expect a brand or organization to have an online self-service support portal?

Customers: opinion on self-service portal usage by brands U.S.& worldwide 2017 This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide as of 2017. During the survey, 89 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
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Do you expect a brand or organization to have an online self-service support portal?

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United StatesGlobal average
Yes89%90%
No11%10%
United StatesGlobal average
Yes89%90%
No11%10%
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Description

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This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide as of 2017. During the survey, 89 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
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Release date
August 2017
Region
Worldwide, United States
Survey time period
2017
Age group
18 years and older
Supplementary notes
Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.
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