This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Do you expect a brand or organization to have an online self-service support portal?
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Microsoft. (March 14, 2019). Do you expect a brand or organization to have an online self-service support portal? [Graph]. In Statista. Retrieved June 29, 2022, from https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do you expect a brand or organization to have an online self-service support portal?." Chart. March 14, 2019. Statista. Accessed June 29, 2022. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. (2019). Do you expect a brand or organization to have an online self-service support portal?. Statista. Statista Inc.. Accessed: June 29, 2022. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do You Expect a Brand or Organization to Have An Online Self-service Support Portal?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft, Do you expect a brand or organization to have an online self-service support portal? Statista, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/ (last visited June 29, 2022)
