Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018

Do you expect a brand or organization to have an online self-service support portal?

by E. Mazareanu, last edited Mar 27, 2019
Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018 This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
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Do you expect a brand or organization to have an online self-service support portal?

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United StatesGlobal average
Yes88%88%
No12%12%
United StatesGlobal average
Yes88%88%
No12%12%
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by E. Mazareanu, last edited Mar 27, 2019
This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Show more
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