This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Do you expect a brand or organization to have an online self-service support portal?
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Other statistics that may interest you Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
17
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Chile: number of vending machine operators 2005-2015
- Client actions performed in bank branch, by type of service in the UK, 2014
- Number of vending operators in Spain 2010-2020
- Employees of self-service restaurants in Italy 2019, by month
- Market share of main companies in vending industry in Spain 2010-2017
- Number of employees in cafeteria and other self-service sector in France 2010-2017
- Leading vending machine operators based on turnover in Spain in 2017
- Fresh non-dairy self-service products: price inflation France 2013-2016 by brand type
- Number of self-service restaurants in the Netherlands 2011-2016
- Share of self-serve meat case and full-service meat counter purchases in Canada 2016
- Self-service cafeterias sales in Japan 2010-2020
- Number of vending machines in Spain 2010-2019
- Number of vending machine operators in Canada by region 2023
- Number of vending machine operators in Canada by employment size 2023
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
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Statistics
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Chile: number of vending machine operators 2005-2015
- Client actions performed in bank branch, by type of service in the UK, 2014
- Number of vending operators in Spain 2010-2020
- Employees of self-service restaurants in Italy 2019, by month
- Market share of main companies in vending industry in Spain 2010-2017
- Number of employees in cafeteria and other self-service sector in France 2010-2017
- Leading vending machine operators based on turnover in Spain in 2017
- Fresh non-dairy self-service products: price inflation France 2013-2016 by brand type
- Number of self-service restaurants in the Netherlands 2011-2016
- Share of self-serve meat case and full-service meat counter purchases in Canada 2016
- Self-service cafeterias sales in Japan 2010-2020
- Number of vending machines in Spain 2010-2019
- Number of vending machine operators in Canada by region 2023
- Number of vending machine operators in Canada by employment size 2023
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
Microsoft. (March 14, 2019). Do you expect a brand or organization to have an online self-service support portal? [Graph]. In Statista. Retrieved December 03, 2023, from https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do you expect a brand or organization to have an online self-service support portal?." Chart. March 14, 2019. Statista. Accessed December 03, 2023. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. (2019). Do you expect a brand or organization to have an online self-service support portal?. Statista. Statista Inc.. Accessed: December 03, 2023. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do You Expect a Brand or Organization to Have An Online Self-service Support Portal?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft, Do you expect a brand or organization to have an online self-service support portal? Statista, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/ (last visited December 03, 2023)
Do you expect a brand or organization to have an online self-service support portal? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/