Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
Do you expect a brand or organization to have an online self-service support portal?
This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Do you expect a brand or organization to have an online self-service support portal?
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| United States | Global average | |
|---|---|---|
| Yes | 88% | 88% |
| No | 12% | 12% |
Source
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Customer service in the U.S.
Statistics on "Customer service in the U.S."
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