Between 2019 and 2020, communication channels that were considered to be easy to use in customer service in the United States stayed largely the same. The channels that respondents found the easiest to use were phone and online chat, with both options taking roughly 64 percent of answers from respondents.
Communication channels easy to use in customer service in the United States from 2019 to 2020
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The Northridge Group. (January 21, 2022). Communication channels easy to use in customer service in the United States from 2019 to 2020 [Graph]. In Statista. Retrieved June 04, 2023, from https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. "Communication channels easy to use in customer service in the United States from 2019 to 2020." Chart. January 21, 2022. Statista. Accessed June 04, 2023. https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. (2022). Communication channels easy to use in customer service in the United States from 2019 to 2020. Statista. Statista Inc.. Accessed: June 04, 2023. https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. "Communication Channels Easy to Use in Customer Service in The United States from 2019 to 2020." Statista, Statista Inc., 21 Jan 2022, https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group, Communication channels easy to use in customer service in the United States from 2019 to 2020 Statista, https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/ (last visited June 04, 2023)
Communication channels easy to use in customer service in the United States from 2019 to 2020 [Graph], The Northridge Group, January 21, 2022. [Online]. Available: https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/