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Easiest-to-use customer service channels in U.S. 2018
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Easiest-to-use customer service channels in U.S. 2018
Communication channels easy to use in customer service in the United States in 2018
This statistic shows the results of a survey regarding the easiest-to-use customer service channels in the United States in 2018. Based on the survey, 48 percent of the respondents stated that companies usually make it easy for them to contact customer service via phone or email.
Communication channels easy to use in customer service in the United States in 2018
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Description
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This statistic shows the results of a survey regarding the easiest-to-use customer service channels in the United States in 2018. Based on the survey, 48 percent of the respondents stated that companies usually make it easy for them to contact customer service via phone or email.
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- Release date
- October 2018
- Region
- United States
- Survey time period
- April 2018
- Number of respondents
- 1,000 respondents
- Age group
- 18 years and older
- Special properties
- respondents who selected "easy" or "very easy".
- Supplementary notes
- Multiple answers were possible.
Source
- Show sources information
- Show publisher information
- Release date
- October 2018
More information
- Region
- United States
- Survey time period
- April 2018
- Number of respondents
- 1,000 respondents
- Age group
- 18 years and older
- Special properties
- respondents who selected "easy" or "very easy".
- Supplementary notes
- Multiple answers were possible.
Other statistics on the topic
Customer service in the U.S.
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Statistics on "Call centers in the U.S."
- Global contact center satisfaction index from 2010 to 2018
- Global contact center satisfaction index from 2016 to 2018, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2017 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2017
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2017*
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017, by generation
- How would you rate your overall experience with the following customer service communication channels?
- From your experience, what has been the one most common cause of your customer service frustration?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?
- Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017
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