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Easiest-to-use customer service channels in U.S. 2019

Published by Statista Research Department, Jan 11, 2022
This statistic shows the results of a survey regarding the easiest-to-use customer service channels in the United States in 2020. Based on the survey, 64 percent of the respondents stated that companies usually make it easy for them to contact customer service via phone.

Communication channels easy to use in customer service in the United States in 2019

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Source

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Release date

January 2021

Region

United States

Survey time period

August 2019

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

respondents who selected "easy" or "very easy".

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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