Customer churn rate by industry U.S. 2018

Customer churn rate in the United States in 2018, by industry

Customer churn rate by industry U.S. 2018 This statistic shows the customer churn rate in the United States in 2018, by industry. During the survey, the cable industry saw the greatest number of customers leaving, with a churn rate of 28 percent.
Show more

Customer churn rate in the United States in 2018, by industry

Loading statistic...
Share of customers
Cable28%
Retail27%
Financial25%
Online retail22%
Telecom21%
Travel18%
Share of customers
Cable28%
Retail27%
Financial25%
Online retail22%
Telecom21%
Travel18%
Download Settings Share
Download started
Please be patient - this may take a moment
This statistic shows the customer churn rate in the United States in 2018, by industry. During the survey, the cable industry saw the greatest number of customers leaving, with a churn rate of 28 percent.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Related Studies: Available to Download in PDF or PPTX Format
Customer service in the U.S.
Customer service in the U.S.

All Information
in one Presentation

Customer service in the U.S.

Everything On "Customer service in the U.S." in One Document: Edited and Divided into Handy Chapters. Including Detailed References.

Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.
Marlene Greenfield

Marlene Greenfield
Vice President, Hearst Magazines

Statistics on "Customer service in the U.S."
  • Market overview
The most important statistics
  • Communication channels
  • Customer satisfaction
  • Self-service
  • Digital trends
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.