Customer churn rate in the United States in 2017, by industry

Customer churn rate by industry U.S. 2017 This statistic shows the customer churn rate in the United States in 2017, by industry. In that year, the cable industry saw the greatest number of customers leaving, with a churn rate of 31 percent.
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Share of customers
Travel15%
Big box electronics16%
Telecom/wireless20%
Financial21%
Online retail21%
Retail27%
Cable31%
Share of customers
Travel15%
Big box electronics16%
Telecom/wireless20%
Financial21%
Online retail21%
Retail27%
Cable31%
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Description Source More information
This statistic shows the customer churn rate in the United States in 2017, by industry. In that year, the cable industry saw the greatest number of customers leaving, with a churn rate of 31 percent.
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Release date
January 2018
Region
United States
Survey time period
2017
Number of respondents
1,000 respondents
Age group
18-65 years
Method of interview
Online survey
Supplementary notes
Multiple answers were possible.

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