Important aspects of a good customer service experience by age worldwide 2018

Important aspects of a good customer service experience to customers worldwide in 2018, by age

Important aspects of a good customer service experience by age worldwide 2018 This statistic shows the share of customers worldwide by important aspects of a good customer service experience in 2018, by age. During the survey, 27 percent of respondents aged between 18 and 34 years stated that a good customer service experience would be one with a knowledgeable representative.
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Important aspects of a good customer service experience to customers worldwide in 2018, by age

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Ages 18 to 34Ages 35 to 54Ages 55 and older
Being able to find the information I need without having to contact a support representative15%12%9%
A knowledgeable customer service representative27%28%40%
Not having to repeat myself if I'm transferred to a new agen21%24%18%
Getting my issue resolved in a single interaction (no matter the length of time)34%33%31%
Other2%2%2%
Ages 18 to 34Ages 35 to 54Ages 55 and older
Being able to find the information I need without having to contact a support representative15%12%9%
A knowledgeable customer service representative27%28%40%
Not having to repeat myself if I'm transferred to a new agen21%24%18%
Getting my issue resolved in a single interaction (no matter the length of time)34%33%31%
Other2%2%2%
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This statistic shows the share of customers worldwide by important aspects of a good customer service experience in 2018, by age. During the survey, 27 percent of respondents aged between 18 and 34 years stated that a good customer service experience would be one with a knowledgeable representative.
Show more
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