Leading mobile Android app CRM SDKs 2025

Published by Laura Ceci, May 20, 2025

Among Android apps, Firebase In-App Messaging was the most popular mobile user support and CRM SDK with a 40.09 percent integration reach as of January 2025. Second-ranked Freshchat Freshdesk Messaging by Freshworks was integrated with over 31 percent of apps that used CRM SDKs, while Intercom ranked third.

Most popular installed user support and CRM software development kits (SDKs) across Android apps worldwide as of January 2025

CharacteristicShare of apps
Firebase In-App Messaging 40.09%
Freshchat Freshdesk Messaging by Freshworks 31.76%
Intercom 11.16%
Zendesk 5.94%
Zoho SalesIQ 3.52%
Showing entries 1 to 5 (5 entries in total)
Created with Highcharts 7.2.2Share of apps40.09%40.09%31.76%31.76%11.16%11.16%5.94%5.94%3.52%3.52%Firebase In-App MessagingFreshchat Freshdesk Messaging by FreshworksIntercomZendeskZoho SalesIQ
0%2.5%5%7.5%10%12.5%15%17.5%20%22.5%25%27.5%30%32.5%35%37.5%40%42.5%45%

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Release date

January 2025

Region

Worldwide

Survey time period

January 2025

Special properties

of apps that use CRM SDKs

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