Factors causing problems with customer service when shopping in-store U.S. 2019

Published by
Kasia Davies
,
Jul 9, 2025
In 2019,
**
percent of consumers from the United States stated that they had customer service issues when shopping in-store because of long checkout lines. Another main reason for consumers having issues with in-store customer service was not being able to find employees to help.
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Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019

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Showing entries 1 to 10 (10 entries in total)
Statistic: Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019

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Release date

February 2019

Region

United States

Survey time period

January 28 to 30, 2019

Number of respondents

1,002 respondents

Method of interview

Online survey

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