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Canada online communications with businesses and orgs 2020, by type

A March 2020 survey of internet users in Canada found that 69 percent of survey respondents had used digital methods to communicate with their bank. A further 46 percent of respondents stated that they had used digital channels such as e-mail or an app to communicate with the government.

Share of internet users in Canada who have communication online with select types of organizations as of March 2020

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Sources

Release date

April 2020

Region

Canada

Survey time period

March 2020

Number of respondents

2,000 respondents

Age group

18 years and older

Method of interview

Online panel

Supplementary notes

Original question: Which of the following organizations do you ever communicate with online (i.e. email, using an app, etc.)? Select all that apply.

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