This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Do you expect a brand or organization to have an online self-service support portal?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Do you expect a brand or organization to have an online self-service support portal? [Graph]. In Statista. Retrieved September 21, 2024, from https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?ref=hackernoon.com
Microsoft. "Do you expect a brand or organization to have an online self-service support portal?." Chart. March 14, 2019. Statista. Accessed September 21, 2024. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?ref=hackernoon.com
Microsoft. (2019). Do you expect a brand or organization to have an online self-service support portal?. Statista. Statista Inc.. Accessed: September 21, 2024. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?ref=hackernoon.com
Microsoft. "Do You Expect a Brand or Organization to Have An Online Self-service Support Portal?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?ref=hackernoon.com
Microsoft, Do you expect a brand or organization to have an online self-service support portal? Statista, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?ref=hackernoon.com (last visited September 21, 2024)
Do you expect a brand or organization to have an online self-service support portal? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?ref=hackernoon.com
