Global customer live chat duration by country 2017

Published by
Raphael Bohne,
Jul 6, 2022
This statistic shows the customer live chat duration worldwide in 2017, by country. In that year, customers in the United States spent an average of 865 seconds (or 14 minutes 25 seconds) on live chats.

Customer live chat duration worldwide in 2017, by country (in seconds)

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Release date

January 2018

Region

Worldwide

Survey time period

January 1 to December 31, 2017

Special properties

over 40 million chat conversations from companies all over the world and represents 13 industries which use live chat for customer service or online sales.

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Industry overview

4

Leading companies

5

Employment

7

AI impact

5

Further related statistics

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Topics

Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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