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Most difficult changes in consumer behavior for North American restaurants 2020

Published by Statista Research Department, Jun 14, 2021
Across the United States and Canada, decision makers in the food service industry were asked about the new changes in consumer behavior that they found to be most challenging as of August 2020. A majority of respondents, 56 percent, stated that consumer concerns for personal health and safety were the most challenging. This finding coincides with developments relating to the coronavirus (COVID-19) pandemic at that time.

Most challenging changes in consumer behavior for restaurants in North America as of August 2020

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Release date

March 2021

Region

Canada, United States

Survey time period

17 to 31 August, 2020

Number of respondents

150*

Special properties

respondents were technology decision makers involved in grocery store, convenience store, restaurant or food service operations

Supplementary notes

*120 respondents were from the U.S. and 30 from Canada.
Businesses were asked which changes in consumer behavior (up to three) were most challenging.

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