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Number of complaints for broadband providers in the United Kingdom Q3 2014-Q1 2018
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Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)
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EE | Plusnet* | TalkTalk | BT | Industry average | Virgin Media | Sky | |
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- | - | - | - | - | - | - | - |
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EE | Plusnet* | TalkTalk | BT | Industry average | Virgin Media | Sky | |
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- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
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- | - | - | - | - | - | - | - |
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Description
Source
More information
- Show sources information
- Show publisher information
- Release date
- July 2018
- Region
- United Kingdom
- Survey time period
- Q3 2014 to Q1 2018
- Supplementary notes
-
The source adds the following information: "All figures rounded to nearest whole number. Actual measureable difference may in some cases be less than one."
* Due to different methodologies used to compile subscriber figures, readers should note that Plusnet's performance in Q2 2016 may be comparable to BT's.
- Region
- United Kingdom
- Survey time period
- Q3 2014 to Q1 2018
- Supplementary notes
-
The source adds the following information: "All figures rounded to nearest whole number. Actual measureable difference may in some cases be less than one."
* Due to different methodologies used to compile subscriber figures, readers should note that Plusnet's performance in Q2 2016 may be comparable to BT's.




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- Overview
- Broadband penetration in the United Kingdom (UK) from 2007 to 2018Broadband penetration in the United Kingdom (UK) 2007-2018
- Broadband retail revenue in the United Kingdom (UK) from 2007 to 2016 (in billion GBP)United Kingdom: Broadband retail revenue 2007-2016
- Number of residential and small business broadband connections in the United Kingdom (UK) from 2011 to 2017 (in 1,000)**Residential and small business broadband connections in the UK 2011-2017
- Number of residential and small business broadband connections in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in 1,000)**Residential and small business broadband connections in the UK Q1 2012-Q4 2017
- Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (2018)Market share of internet service providers in the United Kingdom (UK) in 2018
- Fixed broadband
- Market share of telecommunications operators in the United Kingdom (UK) from 2007 to 2017, by fixed broadband subscribersMarket share of telecoms operators in the UK 2007-2017, by broadband subscribers
- Number of fixed cable broadband connections in the United Kingdom (UK) from 2007 to 2017 (in millions)Fixed cable broadband connections in the United Kingdom (UK) 2007-2017
- Fixed broadband penetration in the United Kingdom (UK) from 2009 to 2018Fixed broadband penetration in the United Kingdom (UK) 2009-2018
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2017, by operatorFixed broadband lines in the United Kingdom (UK) 2006-2017, by operator
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2017, by technologyFixed broadband lines in the United Kingdom (UK) 2006-2017, by technology
- Number of fixed LLU ADSL connections in the United Kingdom (UK) from 2007 to 2017 (in millions)Fixed LLU ADSL connections in the United Kingdom (UK) 2007-2017
- Distribution of DSL lines in the United Kingdom (UK) from 2006 to 2017, by operatorDSL lines in the United Kingdom (UK) 2006-2017, by operator
- Distribution of new entrants` DSL lines in the United Kingdom (UK) in 2013-2017, by type of access (VDSL excluded)New entrants` DSL lines in the United Kingdom (UK) 2013-2017, by type of access
- Mobile broadband
- Mobile broadband penetration in the United Kingdom (UK) from 2009 to 2018*Mobile broadband penetration in the United Kingdom (UK) 2009-2018
- Number of mobile connections in the United Kingdom (UK) from 2011 to 2017, by type (in millions)Mobile connections in the United Kingdom (UK) 2011-2017, by type
- Number of mobile broadband subscribers in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in millions)UK mobile network: mobile broadband subscribers Q1 2012-Q4 2017
- Average LTE download speeds in Europe in 2015 (megabytes per second)Average LTE download speeds in Europe 2015
- Percentage of 4G adoption in selected European countries in 2016Level of 4G adoption in European countries 2016
- Broadband connection speed
- Average residential broadband connection speed in the United Kingdom (UK) from November 2008 to November 2017Residential broadband connection speed in the United Kingdom (UK) 2008-2017
- Fixed broadband connections: Average ADSL download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average ADSL download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband connections: Average cable download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average cable download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband connections: Average FTTx download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average FTTx download speeds in the United Kingdom (UK) 2010-2017
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2008 to 2017, by connection speedFixed broadband lines in the United Kingdom (UK) 2008-2017, by speed
- Average fixed-line broadband speed in the United Kingdom (UK) in 2017 (in Mbit/s)UK fixed-line broadband: average broadband speeds 2017
- Average fixed-line broadband speed in the United Kingdom (UK) from May 2011 to November 2017, by ISP package (in Mbit/s)UK fixed-line broadband: average broadband speeds 2011-2017, by ISP package
- Residential broadband connections in the United Kingdom (UK) from May 2010 to November 2017, by headline speed Residential fixed-line broadband connections in the UK 2010-2017, by headline speed
- Broadband service
- Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service providerTime taken to resolve broadband user issues in the UK 2017, by provider
- Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2017, broken down by providerType of issues broadband users would contact their provider for UK 2017, by provider
- Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017Reasons for contacting broadband service providers in the UK 2017
- Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2016Broadband provider: customer service satisfaction after complaint in the UK 2012-2016
- Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)Number of complaints for broadband providers in the United Kingdom Q3 2014-Q1 2018
- Leading broadband internet providers based on market share in the Netherlands 2015
- Mexico: mobile broadband traffic 2016, by company
- Share of micro businesses in the United Kingdom by particular internet product used
- Reasons to choosing an internet provider in Mexico 2017, by gender
- UK Survey 2013: Quality of Internet provider helpline services
- Leading fixed-line broadband providers in the Netherlands 2015
- Reasons for changing an internet provider in Mexico 2017, by gender
- Internet service provider by technology in the U.S. 2013-2017
- Reasons for changing an internet provider in Mexico 2017, by provider
- Reasons to choosing an internet provider in Mexico 2017, by provider
- Mexico: share of fixed broadband market 2018, by company
- Israel: internet-infrastructure revenue in Israel 2013-2014
- Bundled mobile and internet services usage in France 2012-2014
- Share of contact with broadband provider considered to be a complaint UK 2011-2015
- Share of internet subscribers that change providers in Mexico 2016, by gender
- Italy: distribution of complaints related to holiday accommodation summer 2017
- Italy: municipalities and internet connections in Lombardy 2015, by type
- Italy: municipalities and internet connections in Basilicata 2015, by provider
- Italy: municipalities and internet connections in Umbria 2015, by provider
- Italy: municipalities and internet connections in South Tyrol 2015, by provider
- Average residential broadband connection speed in the United Kingdom (UK) from November 2008 to November 2017
- Fixed broadband connections: Average ADSL download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)
- Fixed broadband connections: Average cable download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)
- Fixed broadband connections: Average FTTx download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)
- Average fixed-line broadband speed in the United Kingdom (UK) in 2017 (in Mbit/s)
- Average fixed-line broadband speed in the United Kingdom (UK) from May 2011 to November 2017, by ISP package (in Mbit/s)
- Residential broadband connections in the United Kingdom (UK) from May 2010 to November 2017, by headline speed
- Variations of download speed of fixed broadband connections by time of the day in the United Kingdom (UK) from 2013 to 2017 (in Mbit/s)
- Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2017, broken down by provider
- Distribution of mobile broadband traffic in Mexico in 4th quarter 2016, by company
- Broadband penetration in the United Kingdom (UK) from 2007 to 2018
- Broadband retail revenue in the United Kingdom (UK) from 2007 to 2016 (in billion GBP)
- Number of residential and small business broadband connections in the United Kingdom (UK) from 2011 to 2017 (in 1,000)**
- Number of residential and small business broadband connections in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in 1,000)**
- Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (2018)
- Market share of telecommunications operators in the United Kingdom (UK) from 2007 to 2017, by fixed broadband subscribers
- Number of fixed cable broadband connections in the United Kingdom (UK) from 2007 to 2017 (in millions)
- Fixed broadband penetration in the United Kingdom (UK) from 2009 to 2018
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2017, by operator
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2017, by technology
- Number of fixed LLU ADSL connections in the United Kingdom (UK) from 2007 to 2017 (in millions)
- Distribution of DSL lines in the United Kingdom (UK) from 2006 to 2017, by operator
- Distribution of new entrants` DSL lines in the United Kingdom (UK) in 2013-2017, by type of access (VDSL excluded)
- Mobile broadband penetration in the United Kingdom (UK) from 2009 to 2018*
- Number of mobile connections in the United Kingdom (UK) from 2011 to 2017, by type (in millions)
- Number of mobile broadband subscribers in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in millions)
- Average LTE download speeds in Europe in 2015 (megabytes per second)
- Percentage of 4G adoption in selected European countries in 2016
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2008 to 2017, by connection speed
- Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
- Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017
- Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2016
- Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)
- Market shares of the biggest broadband internet providers in the Netherlands in the 2nd quarter of 2015, by provider
- What is the name of the particular internet product that you use?
- What is the main reason why you chose your current internet provider?
- Does your Internet provider give helpful service in case of a problem?
- Market shares of the fixed-line broadband internet providers in the Netherlands in the 4th quarter of 2015
- Which of the following options would make you change your internet provider?
- Number of internet service providers in the United States from 2013 to 2017, by technology*
- Which of the following options would make you change your internet provider?
- What is the main reason why you chose your current internet provider?
- Distribution of fixed broadband market in Mexico in the 2nd quarter 2018, by company
- Bezeq internet-infrastructure revenue in Israel from 2013 to 2014 (in million NIS)
- Have you subscribed to mobile phone services and internet access with the same provider?
- Share of recent contacts with broadband providers considered by the customer to be a complaint in the United Kingdom (UK) from 2011 to 2015
- Share of internet subscribers that changed providers in Mexico in 2016, by gender
- Distribution of complaints related to holiday accommodation in Italy in summer 2017
- Share of municipalities connecting to the internet in the Italian region of Lombardy in 2015, by type
- Share of municipalities connecting to the internet in the Italian region of Basilicata in 2015, by provider
- Share of municipalities connecting to the internet in the Italian region of Umbria in 2015, by provider
- Share of municipalities connecting to the internet in the Italian province of South Tyrol in 2015, by provider
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