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Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)

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Number of complaints for broadband providers in the United Kingdom Q3 2014-Q1 2018 This statistic displays the number of complaints received by every main broadband provider in the United Kingdom (UK) from quarter three in 2014 to quarter one in 2018, per every 100,000 customers. During the first quarter of 2018, Virgin Media had 12 complaints, whereas Sky had seven complaints. The industry average during the first quarter of 2018 was 16.
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EEPlusnet*TalkTalkBTIndustry averageVirgin MediaSky
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EEPlusnet*TalkTalkBTIndustry averageVirgin MediaSky
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Description

Source

More information

This statistic displays the number of complaints received by every main broadband provider in the United Kingdom (UK) from quarter three in 2014 to quarter one in 2018, per every 100,000 customers. During the first quarter of 2018, Virgin Media had 12 complaints, whereas Sky had seven complaints. The industry average during the first quarter of 2018 was 16.
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Release date
July 2018
Region
United Kingdom
Survey time period
Q3 2014 to Q1 2018
Supplementary notes
The source adds the following information: "All figures rounded to nearest whole number. Actual measureable difference may in some cases be less than one."

* Due to different methodologies used to compile subscriber figures, readers should note that Plusnet's performance in Q2 2016 may be comparable to BT's.
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