E-commerce returns in the United States

Statistics report on e-commerce returns in the United States

E-commerce returns in the United States

This report presents insights and statistics on e-commerce returns in the United States, beginning with a global overview. It also includes data on returns abuse, and consumer behavior in the U.S., followed by information on online retailers, and return preferences and methods of online shoppers.

Table of contents

Global overview

4
  • Premium Statistic Return rate as percentage of e-commerce market revenue worldwide 2017-2029
  • Premium Statistic Customers return preferences worldwide 2025
  • Premium Statistic Retailer performance in the return of online purchases 2025
  • Premium Statistic Returning products online vs. offline worldwide 2024

Overview

5
  • Premium Statistic Key figures on online returns in the U.S. 2024
  • Premium Statistic Cost of retail returns in the U.S. 2007-2024
  • Premium Statistic Returns as share of all retail sales in the U.S. 2012-2024
  • Premium Statistic Return rate as percentage of e-commerce market revenue in the United States 2017-2029
  • Premium Statistic Cost of online retail returns in the U.S. 2019-2024

Returns abuse

6
  • Premium Statistic Fraud types causing most losses to U.S. e-merchants 2025, by customer journey stage
  • Premium Statistic Key retail returns abuse behaviors in the United States 2024
  • Premium Statistic Fraudulent e-commerce return activities in the United States 2024, by generation
  • Premium Statistic Shoppers lying about online purchases in the United States 2024, by age group
  • Premium Statistic Shoppers lying about online purchases in the United States 2024, by gender
  • Premium Statistic Share of fashion online shoppers bracketing in the U.S. 2024, by generation

Consumer behavior

7
  • Premium Forecast Internet users returning online purchases in the United States Q1 2022-Q1 2025
  • Premium Forecast Most returned online purchases by category in the U.S. 2025
  • Premium Forecast Most returned online purchase categories in the U.S. 2025, by generation
  • Premium Forecast Most returned online purchase categories in the U.S. 2025, by gender
  • Premium Statistic Frequency of online order returns in the U.S. 2025
  • Premium Statistic Refund request for online purchases in the U.S. 2024, by reason
  • Premium Statistic Sustainable online shopping actions in the United States 2024

Online retailers

4
  • Basic Statistic Online retailers that started charging for returns in the U.S. 2024
  • Premium Statistic Reasons for charging for returns on online retailers in the U.S. 2024
  • Premium Statistic Impact of charging for returns on online retailers in the U.S. 2024, by generation
  • Premium Statistic Retailers wanting to improve their return processes in the U.S. 2024, by channel

Preferences and methods

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  • Premium Statistic Main preferences for online purchase returns in the U.S. 2024
  • Premium Statistic Preferred return methods for online shoppers in the U.S. 2024
  • Premium Statistic Online shoppers' willingness to pay extra for select attributes in the U.S. 2024
  • Premium Statistic Distance that online shoppers would travel for a return in the U.S. 2024
  • Premium Statistic Online buyers' sustainability preferences in the United States 2025

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