A survey from 2021 showed that over four in ten European online shoppers would not return damaged products because the hassle of sending the items back would be more than the merchandise's value. About the same percentage of respondents from six European countries considered the return shipping costs higher than the original price of their delivery.
Main reasons for not returning damaged products ordered online in Europe in 2021
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DS Smith. (November 24, 2021). Main reasons for not returning damaged products ordered online in Europe in 2021 [Graph]. In Statista. Retrieved April 19, 2024, from https://www.statista.com/statistics/1285509/reasons-to-not-return-products-europe/
DS Smith. "Main reasons for not returning damaged products ordered online in Europe in 2021." Chart. November 24, 2021. Statista. Accessed April 19, 2024. https://www.statista.com/statistics/1285509/reasons-to-not-return-products-europe/
DS Smith. (2021). Main reasons for not returning damaged products ordered online in Europe in 2021. Statista. Statista Inc.. Accessed: April 19, 2024. https://www.statista.com/statistics/1285509/reasons-to-not-return-products-europe/
DS Smith. "Main Reasons for Not Returning Damaged Products Ordered Online in Europe in 2021." Statista, Statista Inc., 24 Nov 2021, https://www.statista.com/statistics/1285509/reasons-to-not-return-products-europe/
DS Smith, Main reasons for not returning damaged products ordered online in Europe in 2021 Statista, https://www.statista.com/statistics/1285509/reasons-to-not-return-products-europe/ (last visited April 19, 2024)
Main reasons for not returning damaged products ordered online in Europe in 2021 [Graph], DS Smith, November 24, 2021. [Online]. Available: https://www.statista.com/statistics/1285509/reasons-to-not-return-products-europe/