Global business AI capability functions 2022

Among the myriad processes that artificial intelligence (AI) capabilities are embedded in, the leading process is robotic process automation. Simply put, this is the process by which minor and repetitive parts of business functions are automated so as to not need a human worker to monitor them. Natural-language understanding and generation is also found in both speech and writing as businesses endeavor to improve their capacity to deal autonomously with customer requests. The least focused fields include more abstract AI use, such as transformative programs.

Primary artificial intelligence (AI) capability adaption rate in businesses globally in 2022

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Release date

December 2022

More information

Region

Worldwide

Survey time period

3-7 May and 15-17 August, 2022

Number of respondents

1,492 respondents

Special properties

Participants represented the full range of regions, industries, company sizes, functional specialties, and tenures.

Method of interview

Online survey

Supplementary notes

Source phrased the question as: "Percentage of respondents who say given AI capability is embedded in products or business processes in at least one function or business unit."

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