ACSI - eBay customer satisfaction in the U.S. 2000-2023

Published by Daniela Coppola, Apr 22, 2024
According to the American Customer Satisfaction Index (ACSI) score of customer satisfaction, eBay has retained a relatively consistent customer satisfaction score from 2000 to 2023. In 2023, the customer satisfaction score with the online retailer and auction site was 81 out of 100 index points.

U.S. customer satisfaction with eBay Inc. from 2000 to 2023 (index score)

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Release date

2024

Region

United States

Survey time period

January to December 2023

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.

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