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ACSI - U.S. customer satisfaction with eBay as of 2018
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ACSI - U.S. customer satisfaction with eBay as of 2018
U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)
by J. Clement,
last edited
Mar 4, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2018. In 2018 the customer satisfaction score with the online retailer and auction site was 80 out of 100 index points.
U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)
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by J. Clement,
last edited
Mar 4, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2018. In 2018 the customer satisfaction score with the online retailer and auction site was 80 out of 100 index points.
- Show sources information
- Show publisher information
- Release date
- February 2019
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
Source
- Show sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
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Statistics on "eBay Inc."
- Company Overview
The most important statistics
- eBay's annual net revenue from 2013 to 2018 (in million U.S. dollars)eBay's annual net revenue 2013-2018
- eBay's revenue from 1st quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)eBay: quarterly net revenue 2014-2019
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)eBay: annual net revenue in the United States 2013-2018
- eBay's annual net revenue from 2013 to 2018, by category (in million U.S. dollars)eBay: annual net revenue 2013-2018, by category
- eBay's annual net revenue from 2013 to 2018, by region (in million U.S. dollars)eBay: annual net revenue 2013-2018, by region
- eBay's annual net income from 2004 to 2018 (in million U.S. dollars)eBay's annual net income 2004-2018
- eBay's net income from 1st quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)eBay: quarterly net income 2014-2019
- eBay's gross merchandise volume (GMV) from 2007 to 2018 (in billion U.S. dollars)eBay: gross merchandise volume 2007-2018
- Benchmark
The most important statistics
- Preferred online shopping websites of upper-income teens in the United States in spring 2017Favorite shopping websites of affluent U.S. teens 2017
- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)Monthly unique visitors to U.S. retail websites 2018
- Most popular mobile retail properties in the United States as of September 2018, by smartphone visitors (in millions)Smartphone visitors to leading U.S. mobile retail properties 2018
- Most popular mobile retail properties in the United States as of September 2018, by tablet visitors (in millions)Tablet visitors to leading U.S. mobile retail properties 2018
- Market reach of the most popular Android retail apps worldwide as of June 2018Leading Android shopping app reach worldwide 2018
- Market reach of the most popular Apple iOS retail apps worldwide as of June 2018Leading iOS shopping app reach worldwide 2018
- Leading shopping apps in the Google Play Store worldwide in June 2019, by number of downloads (in millions)Leading Android shopping apps worldwide 2019, by downloads
- Leading shopping apps in the Apple App Store in the United States in June 2019, by number of downloadsLeading iPhone shopping apps in the U.S. 2019, by downloads
- Shoppers
The most important statistics
- U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)ACSI - U.S. customer satisfaction with eBay as of 2018
- Number of eBay's total active buyers from 1st quarter 2010 to 2nd quarter 2019 (in millions)ebay: total active buyers worldwide 2010-2019
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017U.S. eBay shopping frequency 2017
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017, by genderU.S. eBay shopping frequency 2017, by gender
- Employees
The most important statistics
- Median age of employees working at selected tech and online companies as of April 2016 (in years)Average age of tech company employees 2016
- Global employee figures of leading internet companies worldwide from 2014 to 2018Workforce of leading global online companies 2014-2018
- Distribution of eBay employees worldwide as of December 2018, by gendereBay: global corporate demography 2018, by gender
- Distribution of eBay employees worldwide as of December 2018, by gender and departmenteBay: global corporate demography 2018, by gender and department
- Distribution of eBay employees in the United States as of December 2018, by ethnicityeBay: U.S. corporate demography 2018, by ethnicity
- Distribution of eBay employees in the United States as of December 2018, by ethnicity and departmenteBay: U.S. corporate demography 2018, by ethnicity and department
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Statistics
- eBay: total gross merchandise volume in 2013, by product category
- Average monthly U.S. visitors to eBay and PayPal in March 2013, by platform
- U.S. eBay shopper distribution 2017, by age group
- Attitudes towards e-commerce among U.S. Millennials 2013, by gender
- Price of selected acquisitions by eBay 2017
- Share of people who have posted a user review online in Norway 2015, by age group
- Share of people who have posted a user review online in Norway 2015, by gender
- Assessment of paid reviews in Norway 2015
- Preferred Christmas shopping retail locations in the United Kingdom (UK) 2013
- U.S. Millennials: preferred shopping methods 2013, by product
- Important features of web shops for online shoppers in Finland 2018
- Authenticity of user reviews according to consumers in Norway 2015
- Growth rate of the online flower trading market China 2014-2021
- Share of e-commerce companies investing in web listening in Italy 2019
- Enterprises that have used e-commerce in Sweden 2012-2016, by activity
- Monthly sales value breakdown of foreign sportswear on Tmall China 2014, by price
- Cost distribution of delivery to Europe among online retailers in the UK 2013
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- E-commerce in the United States
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Statistics on "eBay Inc."
- eBay's annual net revenue from 2013 to 2018 (in million U.S. dollars)
- eBay's revenue from 1st quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)
- eBay's annual net revenue from 2013 to 2018, by category (in million U.S. dollars)
- eBay's annual net revenue from 2013 to 2018, by region (in million U.S. dollars)
- eBay's annual net income from 2004 to 2018 (in million U.S. dollars)
- eBay's net income from 1st quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)
- eBay's gross merchandise volume (GMV) from 2007 to 2018 (in billion U.S. dollars)
- eBay's gross merchandise volume (GMV) from 2015 to 2018, by segment (in million U.S. dollars)
- eBay's gross merchandise volume (GMV) from 2nd quarter 2014 to 2nd quarter 2019 (in billion U.S. dollars)
- eBay's classifieds revenue from 4th quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)
- Annual global advertising expense of eBay from 2014 to 2018 (in billion U.S. dollars)
- Preferred online shopping websites of upper-income teens in the United States in spring 2017
- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)
- Most popular mobile retail properties in the United States as of September 2018, by smartphone visitors (in millions)
- Most popular mobile retail properties in the United States as of September 2018, by tablet visitors (in millions)
- Market reach of the most popular Android retail apps worldwide as of June 2018
- Market reach of the most popular Apple iOS retail apps worldwide as of June 2018
- Leading shopping apps in the Google Play Store worldwide in June 2019, by number of downloads (in millions)
- Leading shopping apps in the Apple App Store in the United States in June 2019, by number of downloads
- Most popular e-commerce properties in the United States as of September 2018, by user engagement per month (in minutes.seconds)
- Most popular e-commerce properties in the United States as of September 2018, by sessions per user per month
- Most popular e-commerce properties in the United States as of September 2018, by average session duration (in minutes.seconds)
- Average monthly minutes spent per user on selected e-commerce apps in the United States in 2017, by location
- Online platforms used for second-hand sales and purchases according to online shoppers in the United States as of June 2017
- eBay's market share in the United States from 2012 to 2017
- U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)
- Number of eBay's total active buyers from 1st quarter 2010 to 2nd quarter 2019 (in millions)
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017, by gender
- Median age of employees working at selected tech and online companies as of April 2016 (in years)
- Global employee figures of leading internet companies worldwide from 2014 to 2018
- Distribution of eBay employees worldwide as of December 2018, by gender
- Distribution of eBay employees worldwide as of December 2018, by gender and department
- Distribution of eBay employees in the United States as of December 2018, by ethnicity
- Distribution of eBay employees in the United States as of December 2018, by ethnicity and department
- Distribution of eBay's total gross merchandise volume in 2013, by product category (in million U.S. dollars)
- Distribution of monthly U.S. visitors to eBay and PayPal in March 2013, by platform (in millions)
- Distribution of eBay shoppers and buyers in the United States as of 4th quarter 2017, by age group
- Attitudes towards e-commerce among U.S. Millennial internet users as of January 2013, by gender
- Price of selected acquisitions by eBay as of July 2017 (in million U.S. dollars)
- Share of people who have posted a user review online in Norway in 2015, by age group
- Share of people who have posted a user review online in Norway in 2015, by gender
- To what extent would you assess a review differently if you knew that the reviewer was making money from the review or the product sales?
- Where are you likely to make the majority of your gift purchases this Christmas?
- Preferred shopping methods of U.S. Millennial internet users as of February 2013, by product category
- How important are the following features when choosing which web shop to purchase from?
- To what extent do you trust that user reviews are authentic?
- Growth rate of the flower e-commerce industry in China from 2014 to 2021 with forecast
- Reasons why e-commerce companies invest or not in web listening in Italy in 2019
- Share of enterprises that have used e-commerce in Sweden from 2012 to 2016, by activity
- Monthly sales value share of international sportswear on Tmall in China as of 2014, by price range
- Cost distribution of delivery to Europe among online retailers in the United Kingdom (UK) in 2013*
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