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U.S. customer satisfaction with eBay Inc. from 2000 to 2017 (index score)

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ACSI - U.S. customer satisfaction with eBay as of 2017 This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2017. In 2017 the customer satisfaction score with the online retailer and auction site was 81 out of 100 index points.
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ACSI score (100-point scale)
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ACSI score (100-point scale)
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2017. In 2017 the customer satisfaction score with the online retailer and auction site was 81 out of 100 index points.
Show more
Release date
February 2018
Region
United States
Survey time period
2000 to 2017
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.

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