This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2019. In 2019 the customer satisfaction score with the online retailer and auction site was 79 out of 100 index points.
U.S. customer satisfaction with eBay Inc. from 2000 to 2019
(index score)
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
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ACSI. (February 25, 2020). U.S. customer satisfaction with eBay Inc. from 2000 to 2019 (index score) [Graph]. In Statista. Retrieved April 06, 2020, from https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI. "U.S. customer satisfaction with eBay Inc. from 2000 to 2019 (index score)." Chart. February 25, 2020. Statista. Accessed April 06, 2020. https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI. (2020). U.S. customer satisfaction with eBay Inc. from 2000 to 2019 (index score). Statista. Statista Inc.. Accessed: April 06, 2020. https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI. "U.S. Customer Satisfaction with Ebay Inc. from 2000 to 2019 (Index Score)." Statista, Statista Inc., 25 Feb 2020, https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI, U.S. customer satisfaction with eBay Inc. from 2000 to 2019 (index score) Statista, https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/ (last visited April 06, 2020)
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