This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2021. In 2021 the customer satisfaction score with the online retailer and auction site was 76 out of 100 index points.
U.S. customer satisfaction with eBay Inc. from 2000 to 2021
(index score)
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
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ACSI. (March 17, 2022). U.S. customer satisfaction with eBay Inc. from 2000 to 2021 (index score) [Graph]. In Statista. Retrieved May 27, 2022, from https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI. "U.S. customer satisfaction with eBay Inc. from 2000 to 2021 (index score)." Chart. March 17, 2022. Statista. Accessed May 27, 2022. https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI. (2022). U.S. customer satisfaction with eBay Inc. from 2000 to 2021 (index score). Statista. Statista Inc.. Accessed: May 27, 2022. https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI. "U.S. Customer Satisfaction with Ebay Inc. from 2000 to 2021 (Index Score)." Statista, Statista Inc., 17 Mar 2022, https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI, U.S. customer satisfaction with eBay Inc. from 2000 to 2021 (index score) Statista, https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/ (last visited May 27, 2022)
