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ACSI - U.S. customer satisfaction with eBay as of 2018
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ACSI - U.S. customer satisfaction with eBay as of 2018
U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2018. In 2018 the customer satisfaction score with the online retailer and auction site was 80 out of 100 index points.
U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)
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Description
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This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of eBay.com from 2000 to 2018. In 2018 the customer satisfaction score with the online retailer and auction site was 80 out of 100 index points.
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- Show publisher information
- Release date
- February 2019
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
Source
- Show sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
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- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)eBay: annual net revenue in the United States 2013-2018
- eBay's annual net revenue from 2013 to 2018, by category (in million U.S. dollars)eBay: annual net revenue 2013-2018, by category
- eBay's annual net revenue from 2013 to 2018, by region (in million U.S. dollars)eBay: annual net revenue 2013-2018, by region
- eBay's annual net income from 2004 to 2018 (in million U.S. dollars)eBay's annual net income 2004-2018
- eBay's net income from 1st quarter 2014 to 4th quarter 2018 (in million U.S. dollars)eBay: quarterly net income 2014-2018
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- Most popular mobile retail properties in the United States as of September 2018, by tablet visitors (in millions)Tablet visitors to leading U.S. mobile retail properties 2018
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- Shoppers
The most important statistics
- U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)ACSI - U.S. customer satisfaction with eBay as of 2018
- Number of eBay's total active buyers from 1st quarter 2010 to 4th quarter 2018 (in millions)ebay: total active buyers worldwide 2010-2018
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017U.S. eBay shopping frequency 2017
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017, by genderU.S. eBay shopping frequency 2017, by gender
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- Distribution of eBay employees worldwide as of December 2017, by gender and departmenteBay: global corporate demography 2017, by gender and department
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Statistics on "eBay Inc."
- eBay's annual net revenue from 2013 to 2018 (in million U.S. dollars)
- eBay's revenue from 1st quarter 2014 to 4th quarter 2018 (in million U.S. dollars)
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)
- eBay's annual net revenue from 2013 to 2018, by category (in million U.S. dollars)
- eBay's annual net revenue from 2013 to 2018, by region (in million U.S. dollars)
- eBay's annual net income from 2004 to 2018 (in million U.S. dollars)
- eBay's net income from 1st quarter 2014 to 4th quarter 2018 (in million U.S. dollars)
- eBay's gross merchandise volume (GMV) from 2007 to 2018 (in billion U.S. dollars)
- eBay's gross merchandise volume (GMV) from 2015 to 2018, by segment (in million U.S. dollars)
- eBay's gross merchandise volume (GMV) from 2nd quarter 2014 to 4th quarter 2018 (in billion U.S. dollars)
- eBay's classifieds revenue from 4th quarter 2014 to 4th quarter 2018 (in million U.S. dollars)
- Annual global advertising expense of eBay from 2014 to 2018 (in billion U.S. dollars)
- Preferred online shopping websites of upper-income teens in the United States in spring 2017
- Most popular retail websites in the United States as of December 2017, ranked by visitors (in millions)
- Most popular mobile retail properties in the United States as of September 2018, by smartphone visitors (in millions)
- Most popular mobile retail properties in the United States as of September 2018, by tablet visitors (in millions)
- Market reach of the most popular Android retail apps worldwide as of June 2018
- Market reach of the most popular Apple iOS retail apps worldwide as of June 2018
- Leading shopping apps in the Google Play Store worldwide in November 2018, by number of downloads (in millions)
- Leading shopping apps in the Apple App Store in the United States in November 2018, by number of downloads
- Most popular e-commerce properties in the United States as of September 2018, by user engagement per month (in minutes.seconds)
- Most popular e-commerce properties in the United States as of September 2018, by sessions per user per month
- Most popular e-commerce properties in the United States as of September 2018, by average session duration (in minutes.seconds)
- Average monthly minutes spent per user on selected e-commerce apps in the United States in 2017, by location
- Online platforms used for second-hand sales and purchases according to online shoppers in the United States as of June 2017
- eBay's market share in the United States from 2012 to 2017
- U.S. customer satisfaction with eBay Inc. from 2000 to 2018 (index score)
- Number of eBay's total active buyers from 1st quarter 2010 to 4th quarter 2018 (in millions)
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017
- Frequency of shopping at eBay.com according to internet users in the United States as of August 2017, by gender
- Median age of employees working at selected tech and online companies as of April 2016 (in years)
- Global employee figures of leading internet companies worldwide from 2014 to 2017
- Distribution of eBay employees worldwide as of December 2017, by gender
- Distribution of eBay employees worldwide as of December 2017, by gender and department
- Distribution of eBay employees in the United States as of December 2017, by ethnicity
- Distribution of eBay employees in the United States as of December 2017, by ethnicity and department
- Distribution of eBay's total gross merchandise volume in 2013, by product category (in million U.S. dollars)
- Distribution of monthly U.S. visitors to eBay and PayPal in March 2013, by platform (in millions)
- Preferred shopping methods of U.S. Millennial internet users as of February 2013, by product category
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- Attitudes towards e-commerce among U.S. internet users as of January 2013, by gender
- Share of online customers who experienced problems with purchases in the United Kingdom (UK) as of April 2015, by problem/issue
- Percentage of online travel sales in the Asia Pacific region from 2010 to 2016
- How do you rate your current e-commerce solution for these areas of functionality?
- Means by which users ended up using a particular digital comparison tool (in percentage of total respondents)
- Are you against or in favor of the proposal for a "web tax" for e-commerce and web operators?
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