eBay customers– additional information
During March 2017, the most popular retail sites in the United States were measured by number of unique monthly visitors. The resulting ranking revealed that Amazon Sites were the most popular with 183 million users per month during the third quarter. eBay, however, was Amazon’s nearest rival with an estimated 96 million unique monthly visitors. eBay’s number of visitors made it more popular than other online retailers including Wal-Mart, Etsy.com and Apple.com sites. eBay is also one of the most popular mobile shopping apps in the United States with a 14 percent audience reach as of February 2017. eBay, which launched in 1995, offers a range of goods and services to both sellers and buyers who can select between an online auction service or a buy now option. From 2000 to 2016, the American Customer Service Index has recorded the level of customer satisfaction with eBay. ASCI scores are calculated on a 100-point scale and during the stated time period, eBay’s ASCI score has remained consistently high. During that time, eBay’s lowest customer satisfaction score was in 2015 with 75 index points. On the other hand, 2004 saw eBay achieve its highest score with 84 index points.