PetSmart brings revenue in from brick-and-mortar stores across the U.S., as well as in Canada and Puerto Rico. The company also offers their customers the option to shop online and have products delivered directly to their doors. Despite these options, however, the majority of people still purchase all of their pet food and supplies in-store rather than online. That being said, with the evolution of the e-commerce market in the U.S., it is likely that more consumers will turn to online channels for pet purchases in the future.
The competitive landscape
The pet store industry continues to grow despite increased competition from supermarkets and mass merchandisers, which offer shoppers more convenience at lower prices. When it comes to competition within the pet retailer market, PETCO Animal Supplies Inc is PetSmart’s major rival. PETCO have over to 1,550 stores across North America, and their revenue has reached around three billion U.S. dollars in recent years.