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Frequency of online cart abandonment in the United Kingdom (UK) 2015
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Description
Source
More information
- Show sources information
- Show publisher information
- Release date
- September 2015
- Region
- United Kingdom
- Survey time period
- April 29, 2015 to May 5, 2015
- Number of respondents
- 1,012 respondents
- Age group
- 14 years and older
- Special properties
- UK shoppers who had purchased items from the internet in the prior 12 months.*
- Supplementary notes
-
*The source adds the following information: "Nationally representative sample"
The source does not provide any information regarding percentage points exceeding 100 percent.
- Region
- United Kingdom
- Survey time period
- April 29, 2015 to May 5, 2015
- Number of respondents
- 1,012 respondents
- Age group
- 14 years and older
- Special properties
- UK shoppers who had purchased items from the internet in the prior 12 months.*
- Supplementary notes
-
*The source adds the following information: "Nationally representative sample"
The source does not provide any information regarding percentage points exceeding 100 percent.




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- Overview
- Europe: retail e-commerce revenue forecast from 2017 to 2023 (in billion U.S. dollars)Total retail e-commerce revenue in Europe 2017-2023
- E-commerce revenue forecast in Europe* from 2017 to 2023, by segment (in billion U.S. dollars)E-commerce revenue in Europe 2017-2023, by segment
- Number of e-commerce users in Europe* from 2017 to 2023 (in millions)Online retail users in Europe 2017-2023
- Average retail e-commerce revenue per user in Europe* from 2017 to 2023 (in U.S. dollars)Retail e-commerce ARPU in Europe 2017-2023
- Distribution of individuals who purchase goods and services online in the United Kingdom (UK) as of March 2015, by frequencyDistribution of individuals who make online purchases in the UK 2015, by frequency
- Penetration of device usage for making online purchases in the United Kingdom (UK) in 2016, by frequencyDevices used for online purchases in the United Kingdom (UK) 2016, by frequency
- Leading reasons for preferring digital products in the United Kingdom (UK) as of 2015Leading reasons for preferring digital products in the UK 2015
- Share of individuals using the internet to find information about goods and services in the United Kingdom (UK) from 2007 to 2018Researching products online in the United Kingdom (UK) 2007-2018
- Mobile
- Number of m-commerce users in the United Kingdom (UK) from third quarter 2013 to second quarter 2016 (in million users)Number of mobile commerce users in the United Kingdom (UK) Q3 2013-Q2 2016
- Number of m-commerce users in the United Kingdom (UK) from Q3 2013 to Q2 2016, by amount spent (in million users)Number of mobile commerce users in the UK Q3 2013-Q2 2016, by amount spent
- Penetration of online shopping in Great Britain (GB) from November 2013 to July 2018, by device ownershipOnline shopping penetration in Great Britain 2013-2018, by device
- Leading online retail services ranked by unique digital audience in the United Kingdom (UK) as of April 2016, by device (in millions)UK: leading online retailers ranked by digital audience 2016, by device
- Market reach of the most popular Android retail apps in the United Kingdom (UK) as of June 2017Leading Android shopping app reach in the United Kingdom (UK) 2017
- Market reach of the most popular Apple iOS retail apps in the United Kingdom (UK) as of June 2017Leading iOS shopping app reach in the United Kingdom (UK) 2017
- Goods and services ranked by share of individuals who purchased online in Great Britain in 2018Most popular goods purchased online in Great Britain 2018
- Leading online commerce activities in the prior thirty days in the United Kingdom (UK) in January 2018, by deviceLeading online commerce activities in the United Kingdom (UK) 2018, by device
- Social Media
- Social media platforms used to engage with brands in the United Kingdom (UK) in January 2014Social media platforms used to engage with brands in the United Kingdom (UK) 2014
- Ways social media users engaged with brands on social networks in the United Kingdom (UK) in January 2014Social media brand engagement behavior in the United Kingdom (UK) 2014
- Share of individuals who liked or followed companies on social media platforms in the United Kingdom (UK) in 2015, by age group and networkInteraction with companies on social media platforms in the UK 2015
- Leading reasons for interacting with companies on social media platforms in the United Kingdom (UK) in 2015, by networkMain reasons for interacting with companies on social media in the UK 2015
- Share of users engaging with brands on social networks in the United Kingdom (UK) in January 2014, by demographicSocial media engagement with brands in the United Kingdom (UK) 2014, by demographic
- Showrooming
- Leading in-store smartphone activities that are shopping related in the United Kingdom (UK) in 2015 Leading in-store smartphone activities in the United Kingdom UK 2015
- Did you check the product physically before purchase?Consumers checking products in-store before purchasing online in the UK 2015/16
- Which products do you prefer to see physically before purchasing?Share of product types researched in-store before purchasing online in the UK 2015
- Share of mobile shopping locations and shopping situations in the United Kingdom (UK) in August 2015Mobile shopping locations and situations in the UK 2015
- Showrooming behavior of personal care product shoppers in the United Kingdom (UK) in 2014Showrooming behavior: Personal care product shopping in the United Kingdom (UK) 2014
- Canada: delivery days resulting in online shopping cart abandonment 2013
- Frequency of online cart abandonment in the United Kingdom (UK) 2015, by gender
- Consumer expectations of waiting time for customer support in the UK 2015, by channel
- Actions taken after abandoning a shopping cart in the United Kingdom (UK) 2015
- Actions taken after abandoning a shopping cart due to delivery charges in the UK 2015
- Consumers' willingness to pay extra for a guaranteed Christmas delivery UK 2008-2014
- Consumers' attitudes on delivery receipts signed by their neighbors UK 2008-2014
- Influence of a positive delivery experience on customer loyalty in the UK 2008-2014
- Consumers' last day of Christmas online shopping in the UK 2013/14
- Attitudes towards the use of PIN accessed lockers for deliveries in the UK 2011-2014
- E-commerce delivery-related barriers in the United Kingdom (UK) 2008-2014
- Consumers' preferences for alternative delivery locations in the UK 2008-14
- Consumers' attitudes on deliveries not signed for by recipients in the UK 2008-2014
- Global online shopping cart abandonment reasons 2016
- Preferred online retailer accessing channels among digital buyers in Japan 2016
- Consumer confidence in online shopping in Europe 2017
- Share of consumers shopping online in New Zealand 2006-2026
- Online shopping penetration in Latvia 2013-2017, by gender
- Online shopping events in Latin America
- Cross-border online shopping in Belgium
- Online shopping in Italy
- Cross-border online shopping in the Netherlands
- B2C E-commerce in the Netherlands
- Black Friday e-commerce in Brazil
- Beauty content on social media
- Online pet care market in the U.S.
- E-commerce in Canada
- Monetate EQ3 2018
- Webshoppers 38th Edition
- newegg.com – Store Analysis 2018
- wayfair.com – Store Analysis 2018
- target.com – Store Analysis 2018
- sportsdirect.com – Store Analysis 2019
- Leading reasons for preferring digital products in the United Kingdom (UK) as of 2015
- Share of individuals using the internet to find information about goods and services in Great Britain from 2007 to 2018
- Leading online retail services ranked by unique digital audience in the United Kingdom (UK) as of April 2016, by device (in millions)
- Market reach of the most popular Android retail apps in the United Kingdom (UK) as of June 2017
- Market reach of the most popular Apple iOS retail apps in the United Kingdom (UK) as of June 2017
- Goods and services ranked by share of individuals who purchased online in Great Britain in 2018
- Did you check the product physically before purchase?
- Number of days for delivery which resulted in abandonment of online shopping cart in Canada as of April 2013
- Distribution of frequency with which online shoppers abandon online shopping carts in the United Kingdom (UK) in 2015, by gender
- Distribution of actions taken after abandoning a shopping cart according to online shoppers in the United Kingdom (UK) in 2015
- Distribution of actions taken after abandoning shopping cart due to delivery charges according to online shoppers in the United Kingdom (UK) in 2015
- Has a good delivery experience directly encouraged you to order again from a particular retailer?
- Europe: retail e-commerce revenue forecast from 2017 to 2023 (in billion U.S. dollars)
- E-commerce revenue forecast in Europe* from 2017 to 2023, by segment (in billion U.S. dollars)
- Number of e-commerce users in Europe* from 2017 to 2023 (in millions)
- Average retail e-commerce revenue per user in Europe* from 2017 to 2023 (in U.S. dollars)
- Distribution of individuals who purchase goods and services online in the United Kingdom (UK) as of March 2015, by frequency
- Penetration of device usage for making online purchases in the United Kingdom (UK) in 2016, by frequency
- Share of individuals using the internet to find information about goods and services in the United Kingdom (UK) from 2007 to 2018
- How do you learn about products or offers online?
- Distribution of preferred research sources prior to an online product purchase in the United Kingdom (UK) in 2015, by frequency
- Number of m-commerce users in the United Kingdom (UK) from third quarter 2013 to second quarter 2016 (in million users)
- Number of m-commerce users in the United Kingdom (UK) from Q3 2013 to Q2 2016, by amount spent (in million users)
- Penetration of online shopping in Great Britain (GB) from November 2013 to July 2018, by device ownership
- Leading online commerce activities in the prior thirty days in the United Kingdom (UK) in January 2018, by device
- Share of digital wallet services use in the United Kingdom (UK) in 2017
- Social media platforms used to engage with brands in the United Kingdom (UK) in January 2014
- Ways social media users engaged with brands on social networks in the United Kingdom (UK) in January 2014
- Share of individuals who liked or followed companies on social media platforms in the United Kingdom (UK) in 2015, by age group and network
- Leading reasons for interacting with companies on social media platforms in the United Kingdom (UK) in 2015, by network
- Share of users engaging with brands on social networks in the United Kingdom (UK) in January 2014, by demographic
- Leading in-store smartphone activities that are shopping related in the United Kingdom (UK) in 2015
- Which products do you prefer to see physically before purchasing?
- Share of mobile shopping locations and shopping situations in the United Kingdom (UK) in August 2015
- Showrooming behavior of personal care product shoppers in the United Kingdom (UK) in 2014
- How long are you prepared to wait for an answer?
- Would you be prepared to pay extra for a guaranteed Christmas delivery?
- Would you be happy for a neighbor to sign on your behalf?
- What is the latest Christmas online shopping date after which you will not shop online due to the possibility of not receiving the goods in time?*
- Would you be happy for goods, even valuable items, to be left without a signature at your own risk?
- Why do delivery concerns sometimes prevent you from shopping online?
- If you could choose an alternative delivery location where would you be likely to choose?*
- Would you be happy for goods to be left without a signature at your own risk?*
- Primary reason for digital shoppers worldwide to abandon their carts as of September 2016
- Preferred methods to access digital retailers among online shoppers in Japan as of October 2016
- Share of European consumers that trust domestic and abroad online shopping in 2017
- Share of consumers shopping online in New Zealand in 2006 and 2016 with a projection for 2026
- Share of individuals who had shopped online in Latvia from 2013 to 2017, by gender*
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