Chatbot users who want to be able to connect to a live agent by generation U.S. 2017

This statistic shows the share of customers in the United States who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. During the survey, 76 percent of the respondents, who belong to the Generation X, stated that they still want to be able to connect with a live agent when interacting with a chatbot.

Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation

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Sources

Release date

January 2018

Region

United States

Survey time period

2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

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