Customer service agents' opinion about opportunities by gender U.S. 2017-2018

This statistic shows the share of customer service representatives in the United States by their opinion about the opportunities to be promoted and/or advance in their career at the customer service center where they were currently working in 2017 and 2018, by gender. During the 2018 survey, 53 percent of female respondents stated that they think there are opportunities for career advancement in the customer service center in which they are currently employed, an increase from 40 percent in the 2017 survey.

Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*

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Sources

Release date

August 2018

Region

United States

Survey time period

March 2018 to April 2018

Number of respondents

500 respondents

Age group

18-65 years

Special properties

active customer service representatives.

Method of interview

Online survey

Supplementary notes

* The question was phrased by the source as follows: "Do you feel there are opportunities for you to be promoted and/or advance in your career at the customer support center or customer service center where you are currently working?".
2018 values calculated by Statista through adding the increases from 2017 values provided in the source to the 2017 values provided in the previous report, available here.
2017 baseline: 1,000
2017 survey period: March 2017

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