Customer service agents' opinion about opportunities by gender U.S. 2017-2018

Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*

Customer service agents' opinion about opportunities by gender U.S. 2017-2018 This statistic shows the share of customer service representatives in the United States by their opinion about the opportunities to be promoted and/or advance in their career at the customer service center where they were currently working in 2017 and 2018, by gender. During the 2018 survey, 53 percent of female respondents stated that they think there are opportunities for career advancement in the customer service center in which they are currently employed, an increase from 40 percent in the 2017 survey.
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Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*

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MaleFemale
201860%53%
201747%40%
MaleFemale
201860%53%
201747%40%
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This statistic shows the share of customer service representatives in the United States by their opinion about the opportunities to be promoted and/or advance in their career at the customer service center where they were currently working in 2017 and 2018, by gender. During the 2018 survey, 53 percent of female respondents stated that they think there are opportunities for career advancement in the customer service center in which they are currently employed, an increase from 40 percent in the 2017 survey.
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