This statistic shows the average customer wait time when using live chat worldwide in 2019, by industry. In that year, the customer wait time when using live chat in the ecommerce industry stood at 113 seconds.
Customer wait time when using live chat worldwide in 2019, by industry (in seconds)
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Live chat: customer wait time in selected countries 2017
- Live chat: customer wait time worldwide 2015-2019
- Live chat: customer satisfaction rate worldwide by industry 2019
- Live chat: customer satisfaction rate worldwide 2015-2019
- Customer live chat duration worldwide by industry 2019
- Live chat: global customer satisfaction rate by country 2017
- Customer service industry: number of live chats per agent per month 2016-2017
- Number of live chats per month worldwide 2018
- Customer live chat duration worldwide 2016-2019
- Global customer live chat duration by country 2017
- Response time in customer service by communication channel U.S. 2017
- UK: consumer attitudes to communication with businesses via chat 2015, by age group
- Time needed by the French fire brigade to arrive at an emergency location 2016
- Average lead response time of U.S. staffing firms 2017
- Combined 3G and 4G latency experience in India 2018 by service provider
- Wait times in U.S. cardiology offices in select cities 2013
- Time between emergency call and ambulance arrival in Italy 2015, by region
Comm100. (January 16, 2020). Customer wait time when using live chat worldwide in 2019, by industry (in seconds) [Graph]. In Statista. Retrieved March 09, 2021, from https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer wait time when using live chat worldwide in 2019, by industry (in seconds)." Chart. January 16, 2020. Statista. Accessed March 09, 2021. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. (2020). Customer wait time when using live chat worldwide in 2019, by industry (in seconds). Statista. Statista Inc.. Accessed: March 09, 2021. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer Wait Time When Using Live Chat Worldwide in 2019, by Industry (in Seconds)." Statista, Statista Inc., 16 Jan 2020, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100, Customer wait time when using live chat worldwide in 2019, by industry (in seconds) Statista, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/ (last visited March 09, 2021)