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Live chat: global customer wait time by industry 2019

Published by Statista Research Department, Nov 4, 2020
This statistic shows the average customer wait time when using live chat worldwide in 2019, by industry. In that year, the customer wait time when using live chat in the ecommerce industry stood at 113 seconds.

Customer wait time when using live chat worldwide in 2019, by industry (in seconds)

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Release date

January 2020

Region

Worldwide

Survey time period

2019

Special properties

over 56 million chat conversations from companies all over the world and representing 14 industries which use live chat for customer service or online sales.

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