Live chat: global customer wait time by industry 2020-2021

Published by Statista Research Department, Aug 18, 2022
In 2021, the industry with the longest live chat wait time was technology, with customers waiting on average approximately 82 seconds per chat. Despite this, the technology industry still shortened their waiting times by approximately 6 percent since 2020.

Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds)

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Release date

March 2022

Region

Worldwide

Survey time period

2020 to 2021

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