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Live chat: global customer wait time by industry 2018
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Live chat: global customer wait time by industry 2018
Customer wait time when using live chat worldwide in 2018, by industry (in seconds)
by E. Mazareanu,
last edited
Feb 20, 2019
This statistic shows the average customer wait time when using live chat worldwide in 2018, by industry. In that year, the customer wait time when using live chat in the transportation industry stood at 43 seconds.
Customer wait time when using live chat worldwide in 2018, by industry (in seconds)
| Industry | Wait time in seconds |
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| Industry | Wait time in seconds |
|---|---|
| - | - |
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Description
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by E. Mazareanu,
last edited
Feb 20, 2019
This statistic shows the average customer wait time when using live chat worldwide in 2018, by industry. In that year, the customer wait time when using live chat in the transportation industry stood at 43 seconds.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2019
- Region
- Worldwide
- Survey time period
- January 1 to December 31, 2018
- Special properties
- over 45 million chat conversations from companies all over the world and representing 14 industries which use live chat for customer service or online sales.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2019
More information
- Region
- Worldwide
- Survey time period
- January 1 to December 31, 2018
- Special properties
- over 45 million chat conversations from companies all over the world and representing 14 industries which use live chat for customer service or online sales.
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