Live chat: global customer wait time by industry 2023

Published by
Raphael Bohne,
Aug 7, 2024

In 2023, the industry with the longest live chat wait time was telecommunications, with customers waiting on average over two minutes per chat. The industry with the shortest wait tie was media, entertainment, and recreation, with an average wait of roughly two seconds.

Customer wait time when using live chat worldwide in 2023, by industry (in seconds)

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Release date

January 2024

Region

Worldwide

Survey time period

2020 to 2023

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Statistics on " Call centers in the U.S. "

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Other statistics that may interest you Call centers in the U.S.

Industry overview

4

Leading companies

5

Employment

7

AI impact

5

Further related statistics

2

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Topics

Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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