In 2021, the industry with the longest live chat wait time was technology, with customers waiting on average approximately 82 seconds per chat. Despite this, the technology industry still shortened their waiting times by approximately 6 percent since 2020.
Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds)
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Comm100. (March 1, 2022). Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds) [Graph]. In Statista. Retrieved June 01, 2023, from https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds)." Chart. March 1, 2022. Statista. Accessed June 01, 2023. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. (2022). Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds). Statista. Statista Inc.. Accessed: June 01, 2023. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer Wait Time When Using Live Chat Worldwide from 2020 to 2021, by Industry (in Seconds)." Statista, Statista Inc., 1 Mar 2022, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100, Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds) Statista, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/ (last visited June 01, 2023)
Customer wait time when using live chat worldwide from 2020 to 2021, by industry (in seconds) [Graph], Comm100, March 1, 2022. [Online]. Available: https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/