This statistic shows the average customer wait time when using live chat worldwide in 2019, by industry. In that year, the customer wait time when using live chat in the ecommerce industry stood at 113 seconds.
Customer wait time when using live chat worldwide in 2019, by industry
(in seconds)
over 56 million chat conversations from companies all over the world and representing 14 industries which use live chat for customer service or online sales.
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Comm100. (January 16, 2020). Customer wait time when using live chat worldwide in 2019, by industry (in seconds) [Graph]. In Statista. Retrieved July 14, 2020, from https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer wait time when using live chat worldwide in 2019, by industry (in seconds)." Chart. January 16, 2020. Statista. Accessed July 14, 2020. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. (2020). Customer wait time when using live chat worldwide in 2019, by industry (in seconds). Statista. Statista Inc.. Accessed: July 14, 2020. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer Wait Time When Using Live Chat Worldwide in 2019, by Industry (in Seconds)." Statista, Statista Inc., 16 Jan 2020, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100, Customer wait time when using live chat worldwide in 2019, by industry (in seconds) Statista, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/ (last visited July 14, 2020)
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