Retailer changes in returns-management policies and processes U.S. 2020, by segment

Published by

Nov 26, 2025

As of April 2020,

percent of apparel retailers in the United States stated that they would not institute any changes in their return policy.

percent of beauty retailers were discarding products due to infection risks.

For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment

Characteristic	No change in return policy	Cleaning/disinfecting returned products	Extending window for returns	Discarding returned products with infection risk	Not allowing returns on any products purchased	Limiting window for returns	Limiting returns to mail-only
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Release date

June 2020

More information

Region

United States

Survey time period

April 6 to 8, 2020

Number of respondents

98 respondents

Special properties

U.S. based retail executives

Method of interview

Online survey

Citation formats

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