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Organizations' top indicators for strategic performance in the United States 2019

Published by Statista Research Department, Jan 15, 2021
According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2019, more than 70 percent of respondents revealed that their organizations board-level executives would indicate customer experience (including satisfaction) as the most important indicator of strategic performance.

What would your level executives say are the top three indicators of strategic performance?

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Source

Release date

March 2020

Region

United States

Survey time period

mid-July to mid-November, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

The source add the following information: "The findings of the 2020 Report are comprised of responses from 1,019 participants drawn from 79 countries and balance across the Americas, Asia Pacific, Australia and New Zealand, Middle East and Africa, and Europe. The sample spans 14 industry sectors."
The source does not specify the number of respondents for each country.

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