Poland: Auto dealer satisfaction index 2023

Poland's dealer satisfaction rating was 3.21 in 2023, a slight increase over the previous year. The lowest average rating in the survey's history - excluding the 2009 result when the index was based on a limited number of brands - was recorded in 2020.

Satisfaction Index of Car Dealers in Poland from 2007 to 2023

Characteristic	Index, 0 the lowest rate and 5 the highest
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

Download

Source

Show detailed source information?

Already a member?

Sources

Use Ask Statista Research Service

Release date

September 2023

More information

Region

Poland

Survey time period

2007 to 2023

Supplementary notes

* Survey conducted on a limited number of brands

The dealer satisfaction assessment included three areas of evaluation of cooperation with an importer. The first was related to the importer's products, and thus their quality, reliability, availability, and customer satisfaction. The second area concerned the importer's policy as a representative of a multinational corporation operating within international structures - including competitiveness of market strategy and business approach. The last assessment focused on the head office as a company that operates in Polish reality, employs specific people in specific positions, and has its own organizational culture.

Selected aspects of dealer satisfaction were rated on a five-point scale, where "1" represented the lowest rating and "5" the highest.

Citation formats