Forecasted share of AI- handled customer service in India by 2021

Published by Aprajita Minhas, Sep 29, 2022
Artificial intelligence is expected to handle as much as 15 percent of all customer requests in India by 2021. The majority of customer requests will be resolved by other resolution channels. Nevertheless, the expanding share of artificial intelligence resolutions is significant.

Predicted share of customer service resolution through artificial intelligence in India by 2021

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Release date

January 2021

Region

India

Survey time period

2021

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