According to the findings of a survey conducted in June 2022, over 20 percent of automotive retailers in the United States and the United Kingdom believed that their customers would switch merchants if they did not offer their consumers in-store navigation. This opinion was comparably lower among convenience store and pharmacy retailers.
Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer in-store navigation as of 2022, by retailer type
* Survey sample includes 151 retailers in the United States and 149 retailers in the United Kingdom with at least 50 store locations representing the general retail, grocery retail, pharmacy and convenience retail and new or used automobile sales segments. The merchants in the U.S. had at least 1 billion U.S. dollars in annual revenues and those in the UK had at least 100 million British pounds (127 million U.S. dollars)
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PYMNTS. (October 4, 2022). Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer in-store navigation as of 2022, by retailer type [Graph]. In Statista. Retrieved November 01, 2024, from https://www.statista.com/statistics/1356411/retailers-opinion-on-offering-in-store-navigation/
PYMNTS. "Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer in-store navigation as of 2022, by retailer type." Chart. October 4, 2022. Statista. Accessed November 01, 2024. https://www.statista.com/statistics/1356411/retailers-opinion-on-offering-in-store-navigation/
PYMNTS. (2022). Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer in-store navigation as of 2022, by retailer type. Statista. Statista Inc.. Accessed: November 01, 2024. https://www.statista.com/statistics/1356411/retailers-opinion-on-offering-in-store-navigation/
PYMNTS. "Share of U.S. and Uk Retailers That Think Consumers Would Switch Merchants If They Did Not Offer In-store Navigation as of 2022, by Retailer Type." Statista, Statista Inc., 4 Oct 2022, https://www.statista.com/statistics/1356411/retailers-opinion-on-offering-in-store-navigation/
PYMNTS, Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer in-store navigation as of 2022, by retailer type Statista, https://www.statista.com/statistics/1356411/retailers-opinion-on-offering-in-store-navigation/ (last visited November 01, 2024)
Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer in-store navigation as of 2022, by retailer type [Graph], PYMNTS, October 4, 2022. [Online]. Available: https://www.statista.com/statistics/1356411/retailers-opinion-on-offering-in-store-navigation/
