In 2023, consumers in the United States were asked about their level of satisfaction with different travel and tourism industries. Airlines, car rentals, and online travel agencies (OTAs) were all given an average American Customer Satisfaction score of 76 out of 100. Meanwhile, hotels scored slightly less, with an American Customer Satisfaction Index (ACSI) score of 75.
American Customer Satisfaction Index for the travel and tourism sector in the United States in 2023, by industry
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ACSI®. (April 18, 2023). American Customer Satisfaction Index for the travel and tourism sector in the United States in 2023, by industry [Graph]. In Statista. Retrieved April 19, 2024, from https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®. "American Customer Satisfaction Index for the travel and tourism sector in the United States in 2023, by industry ." Chart. April 18, 2023. Statista. Accessed April 19, 2024. https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®. (2023). American Customer Satisfaction Index for the travel and tourism sector in the United States in 2023, by industry . Statista. Statista Inc.. Accessed: April 19, 2024. https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®. "American Customer Satisfaction Index for The Travel and Tourism Sector in The United States in 2023, by Industry ." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®, American Customer Satisfaction Index for the travel and tourism sector in the United States in 2023, by industry Statista, https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/ (last visited April 19, 2024)
American Customer Satisfaction Index for the travel and tourism sector in the United States in 2023, by industry [Graph], ACSI®, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/