American Customer Satisfaction Index: travel and tourism industries in the U.S. 2024

Published by Statista Research Department, May 7, 2024

In 2024, consumers in the United States were asked about their level of satisfaction with different travel and tourism industries. Airlines, car rentals, online travel agencies (OTAs) and lodgings were all given an average American Customer Satisfaction score of 77 out of 100. 

American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry

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Release date

April 2024

Region

United States

Survey time period

2024

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Statistics on " Travel and tourism in the U.S. "

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Sustainable tourism

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