U.S. consumer willingness to try chatbot commerce 2018

This statistic illustrates the willingness of U.S. consumers to try chatbot commerce. During the May 2018 survey, only 11 percent of respondents said that they had tried shopping through chatbots. A total of 37 percent of respondents had interacted with a messaging chatbot.

Experience of online consumers in the United States with chatbot commerce as of May 2018

Percentage of respondents
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Source

Release date

September 2018

Region

United States

Survey time period

May 2018

Number of respondents

1,046 respondents

Age group

18 years and older

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