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Global contact center satisfaction index by industry 2016-2019
Global contact center satisfaction index by industry 2016-2019
Global contact center satisfaction index from 2016 to 2019, by industry
by E. Mazareanu,
last edited
Apr 10, 2019
This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.
Global contact center satisfaction index from 2016 to 2019, by industry
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| 2016 | 2017 | 2018 | 2019 | |
|---|---|---|---|---|
| Cable or satellite TV | 64 | 61 | 63 | 64 |
| Health insurance | 67 | 64 | 69 | 65 |
| Retail | 67 | 66 | 70 | 69 |
| Cell phone service | 63 | 65 | 70 | 70 |
| Property and casualty insurance | 70 | 75 | 76 | 70 |
| Bank/credit union | 75 | 74 | 74 | 72 |
| 2016 | 2017 | 2018 | 2019 | |
|---|---|---|---|---|
| Cable or satellite TV | 64 | 61 | 63 | 64 |
| Health insurance | 67 | 64 | 69 | 65 |
| Retail | 67 | 66 | 70 | 69 |
| Cell phone service | 63 | 65 | 70 | 70 |
| Property and casualty insurance | 70 | 75 | 76 | 70 |
| Bank/credit union | 75 | 74 | 74 | 72 |
© Statista 2019
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Source: CFI Group
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Description
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by E. Mazareanu,
last edited
Apr 10, 2019
This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.
- Source
- CFI Group
- Show further sources information
- Show publisher information
- Release date
- April 2019
- Region
- Worldwide
- Survey time period
- 2016 to 2019
Source
- Source
- CFI Group
- Show further sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- Worldwide
- Survey time period
- 2016 to 2019
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Statistics on "Call centers in the U.S."
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- Contact center software market size in U.S. 2014-2025
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