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Global contact center satisfaction index by industry 2016-2019
Global contact center satisfaction index by industry 2016-2019
Global contact center satisfaction index from 2016 to 2019, by industry
This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.
Global contact center satisfaction index from 2016 to 2019, by industry
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| 2016 | 2017 | 2018 | 2019 | |
|---|---|---|---|---|
| Cable or satellite TV | 64 | 61 | 63 | 64 |
| Health insurance | 67 | 64 | 69 | 65 |
| Retail | 67 | 66 | 70 | 69 |
| Cell phone service | 63 | 65 | 70 | 70 |
| Property and casualty insurance | 70 | 75 | 76 | 70 |
| Bank/credit union | 75 | 74 | 74 | 72 |
| 2016 | 2017 | 2018 | 2019 | |
|---|---|---|---|---|
| Cable or satellite TV | 64 | 61 | 63 | 64 |
| Health insurance | 67 | 64 | 69 | 65 |
| Retail | 67 | 66 | 70 | 69 |
| Cell phone service | 63 | 65 | 70 | 70 |
| Property and casualty insurance | 70 | 75 | 76 | 70 |
| Bank/credit union | 75 | 74 | 74 | 72 |
© Statista 2019
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This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.
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- Release date
- April 2019
- Region
- Worldwide
- Survey time period
- 2016 to 2019
Source
- Show sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- Worldwide
- Survey time period
- 2016 to 2019
Other statistics on the topic
Call center services industry in the U.S.
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Statistics on "Call centers in the U.S."
- Industry overview
The most important statistics
- Global contact center satisfaction index from 2010 to 2019Global contact center satisfaction index 2010-2019
- Global contact center satisfaction index from 2016 to 2019, by industryGlobal contact center satisfaction index by industry 2016-2019
- Number of call centers opened or expanded from 2016 to 2018, by region or countryNumber of call centers opened or expanded by region 2016-2018
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*Contact center employees in the United States 2014-2018
- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
- Largest call centers in the United States as of August 2018, by number of employeesLargest U.S. call centers by number of employees 2018
- Leading companies
The most important statistics
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2018
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by regionRevenue distribution of Tata Consultancy Services worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2018
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupationU.S. telecommunications industry: employees by occupation 2015-2017
- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the United States as of May 2018States with the highest employment in telemarketing in the U.S. 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Operations
The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*Customers who have contacted customer service in the past month U.S. 2015-2018
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018U.S. customers who did more business with companies due to good customer service 2018
- How would you rate your overall experience with the following customer service communication channels?U.S. customers who found their customer service experience good by channel 2016-2017
- From your experience, what has been the one most common cause of your customer service frustration?Primary causes of customer service frustration in U.S. 2017
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global contact center market size 2017-2022
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Jobs created in the global call center industry by type 2018
- Contact center software market size worldwide 2017-2023
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of jobs created in the global call center industry by region 2016-2018
- Number of U.S. call centers opened or expanded, by region 2016
- Number of call centers opened or expanded by U.S. state 2010-2015
- Premise-based call center cloud plans in North America as of April 2017
- Number of call center companies in China 2010-2015
- Call center market size by region 2012-2017
- Cloud-based and premise-based call centers in North America as of April 2017
- Call center market size by region or country 2018-2025
- Activities of call centres revenue in Poland 2010-2022
- Activities of call centres revenue in Hungary 2010-2022
- Industry revenue of »activities of call centres« in Croatia 2011-2023
- Industry revenue of »activities of call centres« in Latvia 2011-2023
- Forecast: revenue call centers Austria 2008-2020
Studies
- Contact Center Satisfaction Index Report 2019
- Call centers in the U.S.
- Global State of Customer Service Report 2018
- Call Center Location Trend Report 2019
- Contact Center Satisfaction Index Report 2017
- Contact Center Satisfaction Index Report 2018
- Deloitte 2017 Global Contact Center Survey Results
- Call Center Location Trend Report 2017
- Call Center Location Trend Report 2018
- 2018 Aspect Agent Experience Survey
- Global State of Customer Service Report 2017
- Tata Consultancy Services Limited Annual Report 2017-2018
- 2017 Aspect Agent Experience Survey
- Tata Consultancy Services Limited Annual Report 2016-2017
- Deloitte 2013 Global Contact Center Survey Results
Statistics on "Call centers in the U.S."
- Global contact center satisfaction index from 2010 to 2019
- Global contact center satisfaction index from 2016 to 2019, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018
- How would you rate your overall experience with the following customer service communication channels?
- From your experience, what has been the one most common cause of your customer service frustration?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- Size of the contact center market worldwide in 2017 and 2022 (in billion U.S. dollars)
- Contact center software market share worldwide in 2017, by company revenue size
- Contact center software market share worldwide in 2017, by region
- Size of the contact center software market in the United States from 2014 to 2025 (in billion U.S. dollars)*
- Number of jobs created in the global call center industry in 2018, by industry
- Size of the contact center software market worldwide in 2017, 2018 and 2023 (in billion U.S. dollars)
- Leading contact center outsourcing providers worldwide in 2015, by revenue (in billion U.S. dollars)
- Number of jobs created in the global call center industry from 2016 to 2018, by region or country
- Number of call centers opened or expanded in the United States in 2016, by region
- Leading U.S. states with the highest number of call centers opened or expanded between 2010 and 2015
- Share of premise-based call centers planning to move to the cloud in North America as of April 2017
- Number of call center companies in China from 2010 to 2015
- Market size of the call center market worldwide from 2012 to 2017, by region (in billion U.S. dollars)
- Share of cloud-based and premise-based call centers in North America as of April 2017
- Projected market size of the call center market worldwide in 2018 and 2025, by region or country (in billion U.S. dollars)
- Activities of call centres revenue in Poland from 2010 to 2022 (in million U.S. dollars)
- Activities of call centres revenue in Hungary from 2010 to 2022 (in million U.S. dollars)
- Industry revenue of »activities of call centres« in Croatia from 2011 to 2023 (in million U.S. Dollars)
- Industry revenue of »activities of call centres« in Latvia from 2011 to 2023 (in million U.S. Dollars)
- Revenue of call centers (NACE Rev. 2 N8220) in Austria from 2008 to 2020 (in million U.S. dollars)
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