Global contact center satisfaction index from 2016 to 2018, by industry

Global contact center satisfaction index by industry 2016-2018 This statistic shows the global contact center satisfaction index from 2016 to 2018, by industry. In 2018, the satisfaction index score for the global contact center industry in the retail industry was 70.
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201620172018
Property and casualty insurance707576
Bank/credit union757474
Retail676670
Cell phone service636570
Health insurance676469
Cable or satellite TV646163
201620172018
Property and casualty insurance707576
Bank/credit union757474
Retail676670
Cell phone service636570
Health insurance676469
Cable or satellite TV646163
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Description Source More information
This statistic shows the global contact center satisfaction index from 2016 to 2018, by industry. In 2018, the satisfaction index score for the global contact center industry in the retail industry was 70.
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Release date
April 2018
Region
Worldwide
Survey time period
2016 to 2018
Supplementary notes
Data for 2016 was taken from a previous edition.

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