This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.
Global contact center satisfaction index from 2016 to 2019, by industry
Profit from additional features by authenticating your Admin account
Please authenticate by going to "My account" → "Administration".
Then you will be able to mark statistics as favourites and use personal statistics alerts.
*Duration: 12 months, billed annually, single license
Yes, let me download!
...and make my research life easier.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Single Account
Your perfect start with Statista
Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references
$59 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract; Prices do not include sales tax.
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
CFI Group. (April 3, 2019). Global contact center satisfaction index from 2016 to 2019, by industry [Graph]. In Statista. Retrieved August 03, 2020, from https://www.statista.com/statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group. "Global contact center satisfaction index from 2016 to 2019, by industry." Chart. April 3, 2019. Statista. Accessed August 03, 2020. https://www.statista.com/statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group. (2019). Global contact center satisfaction index from 2016 to 2019, by industry. Statista. Statista Inc.. Accessed: August 03, 2020. https://www.statista.com/statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group. "Global Contact Center Satisfaction Index from 2016 to 2019, by Industry." Statista, Statista Inc., 3 Apr 2019, https://www.statista.com/statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group, Global contact center satisfaction index from 2016 to 2019, by industry Statista, https://www.statista.com/statistics/802329/global-contact-center-satisfaction-index-by-industry/ (last visited August 03, 2020)
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.
