This statistic shows the global contact center satisfaction index from 2016 to 2018, by industry. In 2018, the satisfaction index score for the global contact center industry in the retail industry was 70.
Global contact center satisfaction index from 2016 to 2018, by industry
This statistic shows the global contact center satisfaction index from 2016 to 2018, by industry. In 2018, the satisfaction index score for the global contact center industry in the retail industry was 70.
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| 2016 | 2017 | 2018 | |
|---|---|---|---|
| Property and casualty insurance | 70 | 75 | 76 |
| Bank/credit union | 75 | 74 | 74 |
| Retail | 67 | 66 | 70 |
| Cell phone service | 63 | 65 | 70 |
| Health insurance | 67 | 64 | 69 |
| Cable or satellite TV | 64 | 61 | 63 |
© Statista 2018
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