U.S. consumers' opinions on companies' responses over social media channels 2012

Published by Statista Research Department, May 2, 2012
This survey shows U.S. consumers' opinions on companies' responses over social media channels to inquiries or complaints in 2012. Some 60 percent of respondents stated that they felt companies' performance in this area had improved.

In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?

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Source

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Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

Citation formats
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Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

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Further related statistics

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