U.S. consumers' opinions on companies' responses over social media channels 2012

In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?

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Source

Use Ask Statista Research Service

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

Citation formats
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Statistics on " Customer service in the U.S. "

Statistics on Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

13
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