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U.S. states with the highest number of call center employees 2018
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U.S. states with the highest number of call center employees 2018
Leading states with the highest number of call center workers in the United States as of July 2018
This statistic illustrates the states with the highest number of call center workers in the United States as of July 2018. There were around 288,253 call centers employees in Texas as of July 2018.
Leading states with the highest number of call center workers in the United States as of July 2018
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This statistic illustrates the states with the highest number of call center workers in the United States as of July 2018. There were around 288,253 call centers employees in Texas as of July 2018.
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- Release date
- July 2018
- Region
- United States
- Survey time period
- July 2018
- Supplementary notes
- The source did not provide a date of survey. The data given is the date of publication.
Source
- Show sources information
- Show publisher information
- Release date
- July 2018
More information
- Region
- United States
- Survey time period
- July 2018
- Supplementary notes
- The source did not provide a date of survey. The data given is the date of publication.
Other statistics on the topic
Call center services industry in the U.S.
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Call centers in the U.S.
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Statistics on "Call centers in the U.S."
- Industry overview
The most important statistics
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- Number of contact center employees in the United States from 2014 to 2018 (in millions)*Contact center employees in the United States 2014-2018
- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
- Largest call centers in the United States as of August 2018, by number of employeesLargest U.S. call centers by number of employees 2018
- Leading companies
The most important statistics
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- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2018
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- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
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- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
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The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*Customers who have contacted customer service in the past month U.S. 2015-2018
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018U.S. customers who did more business with companies due to good customer service 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- States with the highest wages in telemarketing in the U.S. 2018
- Jobs created in the global call center industry by type 2018
- Number of call centers opened or expanded by U.S. state 2010-2015
- Number of jobs created in the global call center industry by region 2016-2018
- Number of U.S. call centers opened or expanded, by region 2016
- Call center agent number forecast in China 2018-2022
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of call center companies in China 2010-2015
- Premise-based call center cloud plans in North America as of April 2017
- Cloud-based and premise-based call centers in North America as of April 2017
- Call center industry sales value in China 2009-2015
- Italy: turnover of office administrative and business support in 2016 by sector
- Total investment value of call center industry in China 2009-2015
- Italy: turnover of office administrative and business support activity 2010-2016
- Global contact center market size 2017-2022
- Activities of call centres revenue in Romania 2010-2022
- Activities of call centres revenue in Bulgaria 2010-2022
- Activities of call centres revenue in Czechia 2014-2022
- Industry revenue of »activities of call centres« in Poland 2011-2023
- Back office work done by customer contact center staff 2011
Studies
- Call centers in the U.S.
- Call Center Location Trend Report 2019
- Call Center Location Trend Report 2017
- Call Center Location Trend Report 2018
- Global State of Customer Service Report 2018
- 2018 Aspect Agent Experience Survey
- Tata Consultancy Services Limited Annual Report 2017-2018
- Contact Center Satisfaction Index Report 2019
- Contact Center Satisfaction Index Report 2017
- Contact Center Satisfaction Index Report 2018
- Global State of Customer Service Report 2017
- Tata Consultancy Services Limited Annual Report 2016-2017
- 2017 Aspect Agent Experience Survey
- Deloitte 2017 Global Contact Center Survey Results
- Convergys Corp Annual Report 2017
Statistics on "Call centers in the U.S."
- Global contact center satisfaction index from 2010 to 2019
- Global contact center satisfaction index from 2016 to 2019, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018
- How would you rate your overall experience with the following customer service communication channels?
- From your experience, what has been the one most common cause of your customer service frustration?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- States with the highest wages in telemarketing in the United States as of May 2018 (in U.S. dollars)
- Number of jobs created in the global call center industry in 2018, by industry
- Leading U.S. states with the highest number of call centers opened or expanded between 2010 and 2015
- Number of jobs created in the global call center industry from 2016 to 2018, by region or country
- Number of call centers opened or expanded in the United States in 2016, by region
- Forecasted number of call center agents in China from 2018 to 2022 (in 1,000s)
- Leading contact center outsourcing providers worldwide in 2015, by revenue (in billion U.S. dollars)
- Number of call center companies in China from 2010 to 2015
- Share of premise-based call centers planning to move to the cloud in North America as of April 2017
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- Annual sales value of call center industry in China from 2009 to 2015 (in million U.S. dollars)
- Annual turnover of office administrative, support and other business support activities in Italy in 2016 (in 1,000 euros), by sector
- Accumulated investment value of call center industry in China from 2009 to 2015 (in billion yuan)
- Annual turnover of office administrative, support and other business support activities in Italy from 2010 to 2016 (in 1,000 euros)
- Size of the contact center market worldwide in 2017 and 2022 (in billion U.S. dollars)
- Activities of call centres revenue in Romania from 2010 to 2022 (in million U.S. dollars)
- Activities of call centres revenue in Bulgaria from 2010 to 2022 (in million U.S. dollars)
- Activities of call centres revenue in Czechia from 2014 to 2022 (in million U.S. dollars)
- Industry revenue of »activities of call centres« in Poland from 2011 to 2023 (in million U.S. Dollars)
- What type of "back office" work is executed by your contact center staff?*
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