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Current and planned services supported by contact centers worldwide 2016

What service can your contact center support, now and in the future?

Current and planned services supported by contact centers worldwide 2016 This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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What service can your contact center support, now and in the future?

Now Within one yearNo plans
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Now Within one yearNo plans
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This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
Show more
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