This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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Statistics on "Call centers in the U.S."
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Statistics
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Impact of hosted/cloud technologies on contact centers worldwide 2016
- Factors contract centers believe will reshape the industry worldwide 2016
- Geographical distribution of contact centers worldwide as of December 2016
- Outsourced contact centers worldwide as of June 2015
- Services provided by contact centers worldwide as of March 2013
- Important customer service attributes in contact centers worldwide as of March 2013
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Most important factors for contact center locations worldwide as of March 2013
- Benefits associated with using customer service by communication channel U.S. 2017
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Banking channels used by NatWest customers in the United Kingdom (UK) 2015
- Response time in customer service by communication channel U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Preferred contact channels for customers to resolve issues U.S. 2018
- Main channels used by marketers worldwide to engage with influencers 2015
- Banking channels used by Co-operative clients in the United Kingdom (UK) 2015
