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What service can your contact center support, now and in the future?

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Current and planned services supported by contact centers worldwide 2016 This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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Now Within one yearNo plans
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Now Within one yearNo plans
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Description Source More information
This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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Release date
June 2016
Region
Worldwide
Survey time period
June 2016
Number of respondents
1,319 respondents
Special properties
contact center companies with 20 or more agents
Method of interview
Online survey
Supplementary notes
* Includes knowledge portals, peer-to-peer systems.
** Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.

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