This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
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Statistics
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Factors contract centers believe will reshape the industry worldwide 2016
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Geographical distribution of contact centers worldwide as of December 2016
- Services provided by contact centers worldwide as of March 2013
- Impact of hosted/cloud technologies on contact centers worldwide 2016
- Important customer service attributes in contact centers worldwide as of March 2013
- Outsourced contact centers worldwide as of June 2015
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Most important factors for contact center locations worldwide as of March 2013
- Response time in customer service by communication channel U.S. 2017
- Benefits associated with using customer service by communication channel U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
- Banking channels used by NatWest customers in the United Kingdom (UK) 2015
- Main methods used by customers to contact their bank U.S. 2016 by age
- Satisfaction of U.S. leisure air travelers with the airline contact options 2017
- Satisfaction of U.S. business air travelers with the airline contact options 2017
- Main methods used by customers to contact their bank U.S. 2016 by phone type
- Banking channels used by First Direct clients in the United Kingdom (UK) 2015