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Current and planned services supported by contact centers worldwide 2016

This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.

What service can your contact center support, now and in the future?

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Release date

June 2016



Survey time period

June 2016

Number of respondents

1,319 respondents

Special properties

contact center companies with 20 or more agents

Method of interview

Online survey

Supplementary notes

* Includes knowledge portals, peer-to-peer systems.
** Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.

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Statistics on "Call centers in the U.S."

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