This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
What service can your contact center support, now and in the future?
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2020-2021
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2021
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2021
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2021
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2021
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2020-2021
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
20
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Geographical distribution of contact centers worldwide as of December 2016
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Most important factors for contact center locations worldwide as of March 2013
- Impact of hosted/cloud technologies on contact centers worldwide 2016
- Outsourced contact centers worldwide as of June 2015
- Services provided by contact centers worldwide as of March 2013
- Important customer service attributes in contact centers worldwide as of March 2013
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Response time in customer service by communication channel U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Banking channels used by NatWest customers in the United Kingdom (UK) 2015
- Employee communication methods used HR shared services worldwide 2019
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Benefits associated with using customer service by communication channel U.S. 2017
- Most common contact channels available for CX in the U.S. 2021
- Main challenges in optimizing customer journey for CX in the United States 2021
Further Content: You might find this interesting as well
Statistics
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Geographical distribution of contact centers worldwide as of December 2016
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Most important factors for contact center locations worldwide as of March 2013
- Impact of hosted/cloud technologies on contact centers worldwide 2016
- Outsourced contact centers worldwide as of June 2015
- Services provided by contact centers worldwide as of March 2013
- Important customer service attributes in contact centers worldwide as of March 2013
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Response time in customer service by communication channel U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Banking channels used by NatWest customers in the United Kingdom (UK) 2015
- Employee communication methods used HR shared services worldwide 2019
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Benefits associated with using customer service by communication channel U.S. 2017
- Most common contact channels available for CX in the U.S. 2021
- Main challenges in optimizing customer journey for CX in the United States 2021
Dimension Data. (June 17, 2016). What service can your contact center support, now and in the future? [Graph]. In Statista. Retrieved February 03, 2023, from https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What service can your contact center support, now and in the future?." Chart. June 17, 2016. Statista. Accessed February 03, 2023. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. (2016). What service can your contact center support, now and in the future?. Statista. Statista Inc.. Accessed: February 03, 2023. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What Service Can Your Contact Center Support, Now and in The Future?." Statista, Statista Inc., 17 Jun 2016, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data, What service can your contact center support, now and in the future? Statista, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/ (last visited February 03, 2023)
What service can your contact center support, now and in the future? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/