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Important customer service attributes in contact centers worldwide as of March 2013

What are the most important customer experience/interaction attributes?*

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Source

Release date

May 2013

Region

Worldwide

Survey time period

March 2013

Number of respondents

ca. 300

Special properties

contact center industry leaders

Supplementary notes

* Only answers of "highest importance" are included in the statistic. Other options were "moderate importance" and "lowest importance."
The source does not specify a type of survey.

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Statistics on "Call centers in the U.S."

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