Spirit is America’s Most Complained-About Airline

When it comes to airline complaints in the United States, low cost carrier Spirit is way ahead of the competition. In fact, passengers are three times as likely to have an issue with Spirit as the country’s next most complained-about carrier, Frontier Airlines.

In 2013, Spirit had 9.4 complaints per 100,000 enplanements. These relate to everything from delayed flights to issues with baggage. Frontier Airlines came second in 2013 with 3.1 complaints per 100,000 enplanements while United rounded off the top three with 2.1.

Description

This chart shows total airline complaints per 100,000 emplanements in the U.S. in 2013.

Report

Download Chart

URL to be used as reference link:

https://www.statista.com/chart/2142/airline-complaints-per-100000-emplanements/

HTML code to embed chart

<a href="https://www.statista.com/chart/2142/airline-complaints-per-100000-emplanements/" title="Infographic: Spirit is America’s Most Complained-About Airline | Statista"><img src="https://cdn.statcdn.com/Infographic/images/normal/2142.jpeg" alt="Infographic: Spirit is America’s Most Complained-About Airline | Statista" width="100%" height="auto" style="width: 100%; height: auto !important; max-width:960px;-ms-interpolation-mode: bicubic;"/></a> You will find more infographics at <a href="https://www.statista.com/chartoftheday/">Statista</a>

Canadian airlines based on number of customer complaints 2023

Customer complaints against banking services in the UK H2 2024, by bank

Number of customer complaints about debt collection in the U.S. 2021-2023

Main electricity customer complaints in Nigeria 2023, by type

Market value of selected airlines worldwide 2025

Market share of airlines across India FY 2025, by domestic passengers carried

Related Infographics

Air passenger taxes

U.S. Deportations

Aviation

Airlines

FAQ

The Statista "Chart of the Day", made available under the Creative Commons License CC BY-ND 3.0, may be used and displayed without charge by all commercial and non-commercial websites. Use is, however, only permitted with proper attribution to Statista. When publishing one of these graphics, please include a backlink to the respective infographic URL. More Information
The Statista "Chart of the Day" currently focuses on two sectors: "Media and Technology", updated daily and featuring the latest statistics from the media, internet, telecommunications and consumer electronics industries; and "Economy and Society", which current data from the United States and around the world relating to economic and political issues as well as sports and entertainment.
For individual content and infographics in your Corporate Design, please visit our agency website www.statista.design

Any more questions?

Get in touch with us quickly and easily.
We are happy to help!

Do you still have questions?

Feel free to contact us anytime using our contact form or visit our FAQ page.

Statista Content & Design

Need infographics, animated videos, presentations, data research or social media charts?

More Information

Spirit is America’s Most Complained-About Airline