Most important factors for contact center locations worldwide as of March 2013

This statistic shows the most important factors for contact center locations worldwide as of March 2013. During the survey, 35 percent of contact center industry leaders said that labor quality or specialty was important when choosing a location for their organization.

Which factor is most important to your organization when it selects the location of contact centers?*

Share of respondents
Labor availability70%
Labor cost47%
Customer demands/perceptions 42%
Labor quality/specialty35%
Political, social or natural disaster risks31%
Language skills25%
Proximity to headquarters, functions, customer13%
Regulatory requirements10%
Tax impacts/advantages10%
Labor sustainability (retention)9%
Time zone considerations7%
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

May 2013

Region

Worldwide

Survey time period

March 2013

Number of respondents

ca. 300

Special properties

contact center industry leaders

Supplementary notes

* Only answers of "highest importance" are included in the statistic. Other options were "moderate importance" and "lowest importance."
The source does not specify a type of survey.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Call centers in the U.S."

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.