State of e-commerce shipping in France

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Statista dossier on the state of e-commerce shipping in France

This study provides insights on delivery and returns in the e-commerce sector in France. Compiling information on the different parcel delivery service providers, the number of shipped orders throughout the country as well as financial data of the strongest players in the market, there is also more in-depth information about consumer expectations and satisfaction. Furthermore, with the outbreak of the COVID-19 virus, online shopping behavior has evolved and the effects of the pandemic on the e-commerce shipping sector will be illustrated.

Table of contents

  • 1. Parcel delivery market overview
    • Parcels delivered by DPD worldwide 2017-2019

    • Revenue of DPD worldwide 2017-2019

    • General Logistics Systems (GLS): parcel volume 2012-2019

    • General Logistics Systems (GLS) - EBIT 2012-2019

    • Number of packages distributed in France 2017-2019

    • Courier, express and parcel market volume in France 2012-2019

    • La Poste's number of parcels in the services, mail and parcels segment 2018-2019

    • La Poste's addressed mail volume of the services, mail & parcels segment 2014-2019

    • Le Groupe La Poste's revenue from services, mail and parcels segment 2018-2019

  • 2. E-commerce businesses and delivery options
    • Characteristics of micro enterprises, VSEs and SMEs internet websites in France 2019

    • Most used transport providers by e-commerce businesses in France 2020

    • E-shops offering free shipping according to type of sector in France in 2020

    • French e-shops taking eco-friendly packagin/shipping options in France in 2020

    • Share of e-commerce businesses customizing and/or personalizing packages France 2020

    • E-commerce shipping: number of transport providers used by companies France 2020

    • Share of e-commerce businesses offering free shipping in France 2020

    • AI importance in e-commerce to reduce storage and shipping costs in France in 2019

    • Types of e-commerce packaging proposed by French companies 2020

  • 3. Consumer preferences and expectations
    • Leading e-commerce delivery methods used in France 2020

    • Preferred delivery methods when ordering online in France 2020

    • Priorities and expectations of consumers regarding e-commerce in France 2018

    • Utility of online delivery option features for e-commerce websites in France 2020

    • Utility of features regarding online delivery cost options in France 2020

    • Utility of online shopping features regarding delivery time options in France 2020

    • Expectations on the delivery time of a product bought online in France 2020

    • French consumers' main reasons to abandon their shopping cart 2020, by shipping issue

  • 4. Parcel tracking and returns
    • Shipping communication carried out by e-commerce businesses and carriers France 2020

    • E-commerce businesses sending a tracking link to carrier's website in France 2020

    • Share of online retailers sending emails to customers after purchase in France 2020

    • Number of e-mails sent to customers by delivery carriers after an order France 2020

    • Online retailers including shipping information in customer accounts in France 2020

    • Share of e-commerce businesses offering free returns in France 2020

  • 5. Deliveries during COVID-19
    • Market share on home delivery in France during the confinement 2020

    • Online bought articles after the Covid-19 outbreak France 2020, by delivery time

    • Organization of deliveries by French lingerie retailers during the lockdown 2020

    • Market share of drive and delivery until Covid-19 outbreak in France in April 2020

    • Reasons for the use of food delivery applications in France 2020

    • Parcels received through online shopping by young French people during lockdown 2020

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