As of 2020, only 30 percent of retailers had optimized their customer journey for buy online, return in-store services.
Share of retailers who have optimized their customer journeys worldwide in 2020, by omnichannel service*
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- Indonesia: forecasted e-commerce share of retail sales 2014-2019
- Market value of e-commerce logistics in Vietnam 2018-2022
- Argentina: e-commerce share of retail sales 2015-2020
- E-commerce share of retail sales in Mexico 2020-2023
- E-commerce share of retail sales in Singapore 2015-2025
- Online media used to find inspiration for purchases in Belgium 2017
- Monthly online retail spending per online shopper in Middle East 2012
- Revenue of online retail and mail order business in Switzerland 2014-17, by category
IHL Group. (January 8, 2020). Share of retailers who have optimized their customer journeys worldwide in 2020, by omnichannel service* [Graph]. In Statista. Retrieved May 25, 2022, from https://www.statista.com/statistics/1139780/share-of-retailers-who-have-optimized-customer-journeys-by-omnichannel-service-worldwide/
IHL Group. "Share of retailers who have optimized their customer journeys worldwide in 2020, by omnichannel service*." Chart. January 8, 2020. Statista. Accessed May 25, 2022. https://www.statista.com/statistics/1139780/share-of-retailers-who-have-optimized-customer-journeys-by-omnichannel-service-worldwide/
IHL Group. (2020). Share of retailers who have optimized their customer journeys worldwide in 2020, by omnichannel service*. Statista. Statista Inc.. Accessed: May 25, 2022. https://www.statista.com/statistics/1139780/share-of-retailers-who-have-optimized-customer-journeys-by-omnichannel-service-worldwide/
IHL Group. "Share of Retailers Who Have Optimized Their Customer Journeys Worldwide in 2020, by Omnichannel Service*." Statista, Statista Inc., 8 Jan 2020, https://www.statista.com/statistics/1139780/share-of-retailers-who-have-optimized-customer-journeys-by-omnichannel-service-worldwide/
IHL Group, Share of retailers who have optimized their customer journeys worldwide in 2020, by omnichannel service* Statista, https://www.statista.com/statistics/1139780/share-of-retailers-who-have-optimized-customer-journeys-by-omnichannel-service-worldwide/ (last visited May 25, 2022)