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Customer Experience Index in home, garden, DIY category in Poland 2021, by channel

Customer Experience Index based on purchasing experience of home, garden, and DIY products in Poland in 2021, by purchase channel*

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Source

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Release date

December 2021

Region

Poland

Survey time period

August to September 2021

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

Date of access is date of release

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Statistics on "Omnichannel retail in Poland"

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