Pet peeves of online shoppers in the United States 2014

Which of these are your biggest online shopping pet peeves?

Pet peeves of online shoppers in the United States 2014 This statistic presents most common pet peeves of online shoppers in the United States. During a June 2014 survey, it was found that 38 percent of U.S. online shoppers were annoyed to receive items that did not look like they did online. The most common annoyance was shipping costs.
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Which of these are your biggest online shopping pet peeves?

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Share of respondents
Shipping costs66%
Getting something that looks nothing like it did online38%
Getting put onto a retailer's mailing list after making a purchase16%
Having to buy two sizes of an item because I'm not sure which will fit me15%
It can take a long time for a return/exchange to process14%
Takes business away from local retailers10%
I miss the instant gratification of buying something in person10%
Having a transaction interrupted when losing a signal10%
Other4%
Share of respondents
Shipping costs66%
Getting something that looks nothing like it did online38%
Getting put onto a retailer's mailing list after making a purchase16%
Having to buy two sizes of an item because I'm not sure which will fit me15%
It can take a long time for a return/exchange to process14%
Takes business away from local retailers10%
I miss the instant gratification of buying something in person10%
Having a transaction interrupted when losing a signal10%
Other4%
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Description

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This statistic presents most common pet peeves of online shoppers in the United States. During a June 2014 survey, it was found that 38 percent of U.S. online shoppers were annoyed to receive items that did not look like they did online. The most common annoyance was shipping costs.
Show more
Release date
July 2014
Region
United States
Survey time period
June 11 to June 16, 2014
Number of respondents
2,241 respondents
Age group
18 years and older
Method of interview
Online survey
Supplementary notes
Multiple answers were possible.
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