Issues affecting customer adoption of digital channels for CX in the U.S. 2021
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In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what factors are affecting customers´ usage of digital channels.
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respondents answered that the quality of information available to the customer is to blame. Another problem highlighted by the respondents is related to customers' attitudes and their resistance to non-human channels.Log in or register to access precise data.
