Opinions on companies' social media responses to complaints 2012

This survey shows U.S. consumers' opinions on companies' responses to complaints made using social media in 2012. 31 percent of respondents said that they always get a response or resolution of their complaint.

When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?

Percentage of respondents
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in

Release date

May 2012


United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Social media usage in the Nordics"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.