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Opinions on companies' social media responses to complaints 2012

When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?

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Source

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Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

Citation formats
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Statistics on " Social media usage in Denmark "

Statistics on Social media usage in Denmark

Overview

5

Consumption purposes

6

Consumption frequency

7

Apps

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Marketing

6

Further related statistics

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