Opinions on companies' social media responses to complaints 2012

This survey shows U.S. consumers' opinions on companies' responses to complaints made using social media in 2012. 31 percent of respondents said that they always get a response or resolution of their complaint.

When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?

Percentage of respondents
Always31%
Sometimes45%
Rarely17%
Never6%
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Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

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