This survey shows U.S. consumers' opinions on companies' responses to complaints made using social media in 2012. 31 percent of respondents said that they always get a response or resolution of their complaint.
When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?
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Statistics on Social media usage in Denmark
Overview
5
- Premium Statistic Most popular social networks in Denmark 2022, by market share
- Premium Statistic Most popular social media sites in Denmark 2016-2020
- Premium Statistic Social network penetration in Denmark 2011-2019
- Premium Statistic Social media penetration rate in Denmark 2017-2020, by platform
- Basic Statistic Share of social media users in Denmark 2017-2020, by age group
Consumption purposes
6
- Premium Statistic Facebook usage purposes in Denmark 2019
- Premium Statistic Instagram usage purposes in Denmark 2019
- Premium Statistic Snapchat usage purposes in Denmark 2019
- Premium Statistic Twitter usage purposes in Denmark 2019
- Premium Statistic LinkedIn usage purposes in Denmark 2019
- Premium Statistic Pinterest usage purposes in Denmark 2019
Consumption frequency
7
- Premium Statistic Facebook usage frequency in Denmark 2020
- Premium Statistic Instagram usage frequency in Denmark 2020
- Premium Statistic Snapchat usage frequency in Denmark 2020
- Premium Statistic LinkedIn usage frequency in Denmark 2020
- Premium Statistic Twitter usage frequency in Denmark 2020
- Premium Statistic YouTube usage frequency in Denmark 2020
- Premium Statistic Pinterest usage frequency in Denmark 2020
Apps
5
- Premium Statistic Number of apps installed on a smartphone in the Nordic countries 2019, by country
- Premium Statistic Leading Android social media apps in Denmark 2022, by downloads
- Premium Statistic Leading iPhone social apps in Denmark 2022, by downloads
- Premium Statistic Leading iPad social networking apps in Denmark 2020, by downloads
- Premium Statistic Leading iPhone social networking apps in Denmark 2020, by DAU
Marketing
6
- Premium Statistic Most popular Facebook pages in Denmark 2021, by number of fans
- Premium Statistic Most popular Twitter accounts in Denmark 2021, by number of followers
- Basic Statistic Following sellers on social media or blogs in Denmark 2019, by gender
- Premium Statistic Most popular media pages on Facebook in Denmark 2021, by number of fans
- Premium Statistic Most popular YouTube channels in Denmark 2020, by number of video views
- Premium Statistic Most popular Nordic influencers on Instagram 2019
Further related statistics
11
- Reasons for using social media to get a customer service response 2012
- U.S. consumers' opinions on companies' responses over social media channels 2012
- U.S. consumers' usage of social media to get a customer service response 2012
- Share of customers by if companies responded to their questions on social media 2017
- Customer service effectiveness on social media in U.S. and worldwide 2017
- Customers' opinion: using social media to ask a customer service question 2017
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Perception of companies' responses to complaints on social media in the UK 2015
- Social media usage in lifestyle and entertainment 2011 by parents and non-parents
- U.S. social media users opinions on social media posts on politics 2016
Further Content: You might find this interesting as well
Statistics
- Reasons for using social media to get a customer service response 2012
- U.S. consumers' opinions on companies' responses over social media channels 2012
- U.S. consumers' usage of social media to get a customer service response 2012
- Share of customers by if companies responded to their questions on social media 2017
- Customer service effectiveness on social media in U.S. and worldwide 2017
- Customers' opinion: using social media to ask a customer service question 2017
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Perception of companies' responses to complaints on social media in the UK 2015
- Social media usage in lifestyle and entertainment 2011 by parents and non-parents
- U.S. social media users opinions on social media posts on politics 2016
American Express. (May 2, 2012). When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company? [Graph]. In Statista. Retrieved March 23, 2023, from https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express. "When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?." Chart. May 2, 2012. Statista. Accessed March 23, 2023. https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express. (2012). When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?. Statista. Statista Inc.. Accessed: March 23, 2023. https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express. "When You Use Social Media to Complain about a Customer Service Issue, How Often Do You Feel You Get An Answer or Your Complaint Is Resolved by The Company?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express, When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company? Statista, https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/ (last visited March 23, 2023)
When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/