North America digital customer service offerings 2016 | Statista

Try our business solution for free!

This statistic presents the most commonly planned digital customer services offered and planned by retailers in North America as of December 2016. During the survey period, it was found that 11 percent of responding retailers had implemented electronic receipts with personalized suggestions and that this service was working well.

Digital customer services offered and planned by retailers in North America as of December 2016

Characteristic	Implemented and working well	Implemented but needs improvement	Implement within 12 months	Implement in 1-3 years	No plans to implement
Virtual inventory - ability for store to sell items without carrying the inventory in the store	25%	21%	16%	18%	20%
Electronic receipt with personalized suggestions	11%	23%	16%	32%	18%
Personalized promotions based on real-time location, weather or other analytics	5%	9%	27%	34%	25%
Transaction suspension - customer begins transaction in store and then completes transaction at home	5%	7%	11%	27%	50%
Persona-based user interface for POS	5%	7%	5%	25%	58%
Scan and deliver - customer purchases item by scanning barcode with actual item delivered to their home	4%	7%	16%	23%	50%

Loading statistic...

Download

Source

Show detailed source information?

Register for free

Already a member?

Source

Use Ask Statista Research Service

Release date

January 2017

More information

Region

North America

Survey time period

November and December 2016

Number of respondents

500 retailers

Supplementary notes

Survey respondents were primarily vice presidents or C-level executives.

Citation formats

Other statistics on the topic
Customer service in the U.S.

Customer churn rate in the United States in 2020, by industry

Business Services

Customer churn rate by industry U.S. 2020

What is your expected response time for social media questions or complaints?

Business Services

Expected response time for social media questions or complaints in U.S. & global 2018

Communication channels preferred to contact customer service in 2018, by country

Business Services

Communication channels preferred to contact customer service by country 2018

Communication channels customers prefer to use to resolve customer service issues in the United States in 2020

Business Services

Preferred contact channels for customers to resolve issues U.S. 2020

Statista Accounts: Access All Statistics. Starting from $468 USD / Year

Basic Account

Get to know the platform

You only have access to basic statistics.

Starter Account

The ideal entry-level account for individual users

Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references

$59 USD $39 USD / Month *

in the first 12 months

Professional Account

Full access

Business Solutions including all features.

* Prices do not include sales tax.

Statistics on " Customer service in the U.S. "

The most important statistics

The most important statistics

The most important statistics

The most important statistics

The most important statistics

Statistics on Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

8

Further Content: You might find this interesting as well

Statistics

Topics

E-commerce in Romania

E-commerce in Poland

E-commerce in Russia

E-commerce in Hungary

E-commerce in Italy

Statista Accounts: Access All Statistics. Starting from $468 USD / Year

Learn more about how Statista can support your business.